Senior Transformation & Operations Lead (Biz-IT)

Sofigate; Finland; Hybrid; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Extended healthcare insurance

Wellness programme

Shareholder programme

Vacation accrual 2.5 days per month

Job summary

Sofigate in Finland seeks a Senior Operations Development Lead / Senior Program Manager to guide large-scale transformation programs, optimize operating models, and bridge business and IT.

You will lead multi-stream initiatives, shape governance, and act as a trusted advisor to executives and teams, delivering practical outcomes from strategy to execution. The role emphasizes hands-on leadership, stakeholder engagement, and leveraging AI tools to create tangible value for customers.

Qualifications

• Several years of experience in leading business operations development, transformation, change or programme management initiatives.
• Excellent stakeholder management and people leadership skills, with the ability to engage executives and employees
• Strong ability to structure ambiguous situations, create clarity and drive practical progress
• Experience in designing or improving operating models, governance, business processes or cross-functional ways of working
• Willingness to work hands-on while translating business needs into practical IT, process and operating model improvements
• Ability to adjust approach according to customer maturity, scale and environment
• Understanding of ERP, CRM or HCM applications
• Fluency in English and Finnish

Responsibilities

• Leading business operations development, transformation and change initiatives in customer organisations
• Assessing current ways of working, identifying improvement opportunities and turning them into practical roadmaps
• Designing and improving IT operating models, governance structures, business processes and cross-functional ways of working
• Leading complex programmes, projects and multi-stream development initiatives
• Acting as a bridge between business and IT, translating needs into practical improvements
• Supporting customer leadership teams as a trusted advisor and hands-on change leader
• Taking interim leadership roles when needed in business technology, operations or transformation
• Managing customer relationships and collaborating with Sales to identify growth opportunities

Skills

Leadership

Stakeholder management

Strategic thinking

Cross-functional collaboration

Change management

ERP/CRM/HCM knowledge

AI tools (Copilot/ChatGPT)

PowerPoint

Excel

Tools

Copilot/ChatGPT AI tools

Job description

Sofigate in Finland seeks a Senior Operations Development Lead / Senior Program Manager to guide large-scale transformation programs, optimize operating models, and bridge business and IT.

You will lead multi-stream initiatives, shape governance, and act as a trusted advisor to executives and teams, delivering practical outcomes from strategy to execution. The role emphasizes hands-on leadership, stakeholder engagement, and leveraging AI tools to create tangible value for customers.