Senior IT Operations & Transformation Lead

Sofigate; Tampere; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Shareholder programme

Extended healthcare insurance

Wellness programme

Vacation accrual 2.5 days/month

Job summary

Sofigate in Finland seeks a Senior Operations Development Lead / Senior Program Manager to guide transformation programmes, operating models and cross‑functional change across customer organisations.

You will mix strategic advisory with hands‑on delivery, manage complex multi‑stream initiatives, and act as a trusted partner to executives and leaders while translating strategy into practical IT and process improvements.

Qualifications

• Several years of experience in leading business operations development, transformation, change or programme management initiatives.
• Excellent stakeholder management and people leadership with executives and employees.
• Strong ability to structure ambiguous situations, create clarity and drive progress.
• Experience in designing or improving operating models, governance, business processes or cross‑functional ways of working.
• Willingness to work hands‑on while translating business needs into practical IT, process and operating model improvements.
• Ability to adjust approach according to maturity, scale and operating environment — from hands‑on execution to senior‑level advisory.
• Understanding of ERP, CRM or HCM enterprise applications.
• Experience with Copilot, ChatGPT or other generative AI tools.
• Proficiency in PowerPoint and Excel.
• Strong references and a proven ability to create customer value.
• Fluency in English and Finnish.

Responsibilities

• Leading business operations development, transformation and change initiatives in customer organisations.
• Assessing current ways of working, identifying improvement opportunities and turning them into practical roadmaps.
• Designing and improving IT operating models, governance structures, and cross‑functional ways of working.
• Leading complex programmes, projects and multi‑stream development initiatives.
• Translating business needs into practical technology, process and operating model improvements.
• Supporting customer leadership teams as trusted advisors and hands‑on change leaders.
• Taking interim leadership roles in business technology, operations or transformation.

Skills

Stakeholder management

People leadership

Ambiguity management

Operating model design

Strategic advisory

Tools

PowerPoint

Excel

ERP

CRM

HCM

Copilot

ChatGPT

Job description

Sofigate in Finland seeks a Senior Operations Development Lead / Senior Program Manager to guide transformation programmes, operating models and cross‑functional change across customer organisations.

You will mix strategic advisory with hands‑on delivery, manage complex multi‑stream initiatives, and act as a trusted partner to executives and leaders while translating strategy into practical IT and process improvements.