Senior Customer Success Manager – Data Center & Cloud

Nordic Jobs Worldwide; Helsinki; On-site; EUR 60,000 - 90,000; Full time

Job summary

Nordic Jobs Worldwide seeks an experienced Customer Success Manager to Helsinki, Finland. You will manage end-to-end customer relationships, drive adoption, and identify opportunities for business growth across enterprise accounts.

Working with Sales, Operations, Technical, Finance and Support teams, you will be the main point of contact for assigned customers, ensuring high service delivery and long-term satisfaction in a fast-paced international setting.

Qualifications

• Minimum 3 years of experience as a Manager in Customer Success, Account Management, Client Relations or similar customer-facing positions
• Significant experience in business development or commercial account management within a comparable organisation
• A strong understanding of the data centre industry, or experience within related sectors such as cloud technology, digital infrastructure, SaaS or IT services
• Experience managing enterprise customers and complex client relationships
• Proven ability to build long-term customer partnerships and manage senior stakeholders

Responsibilities

• Acting as the primary point of contact for assigned customers, building trusted and long-term relationships
• Managing customer engagement through regular business reviews, meetings and feedback sessions
• Leading customer onboarding and adoption programmes, ensuring successful integration and utilisation of products and services
• Developing customer success plans aligned with business objectives and monitoring customer satisfaction, performance and potential risks
• Identifying opportunities for business development, account growth, upselling, cross-selling and renewals
• Collaborating with Sales teams to support commercial discussions and customer retention strategies
• Coordinating with technical, operational and support teams to resolve customer issues and manage escalations
• Ensuring timely issue resolution and compliance with agreed Service Level Agreements (SLAs)
• Monitoring customer performance metrics, dashboards and KPIs to identify risks and opportunities for improvement
• Preparing customer reports, presentations, business reviews and recommendations to support commercial decision-making
• Maintaining accurate customer records and documentation within CRM systems
• Recommending improvements to customer processes, service delivery and overall customer experience

Skills

Customer relationship management

Account management

Business development

Commercial awareness

Stakeholder management

Education

Bachelor's degree

Master's degree

Tools

ServiceNow

Jira

BMC

Job description

Nordic Jobs Worldwide seeks an experienced Customer Success Manager to Helsinki, Finland. You will manage end-to-end customer relationships, drive adoption, and identify opportunities for business growth across enterprise accounts.

Working with Sales, Operations, Technical, Finance and Support teams, you will be the main point of contact for assigned customers, ensuring high service delivery and long-term satisfaction in a fast-paced international setting.