Nordics IoT & Cybersecurity Customer Success Lead

Siemens; Helsinki; On-site; EUR 70,000 - 100,000; Full time

Job summary

Siemens is seeking a Customer Success Manager – IoT & Cybersecurity to help Nordic customers maximize value from digital and cybersecurity solutions across the lifecycle. You will bridge customers, sales, technical experts and delivery teams to drive adoption and long-term growth.

You will build lasting partnerships, translate objectives into measurable outcomes, lead periodic reviews, and identify opportunities for additional value while ensuring high customer satisfaction across the Nordics.

Qualifications

• Experience with B2B customers and account management.
• Strong customer-first mindset and relationship-building skills.
• Experience in customer success, service management, or digital solutions.

Responsibilities

• Build strong, long-term partnerships with Nordic customers and act as trusted advisor.
• Drive adoption and value realization of digital and cybersecurity solutions.
• Coordinate with Sales, Solution Architects, and delivery teams to move initiatives forward.
• Lead regular customer reviews and identify opportunities for growth and additional value.
• Support renewals and shape the ongoing customer success strategy across the Nordics.

Skills

B2B experience

Customer-first

CS management

Account management

Consulting

Digital solutions

IoT exposure

Cybersecurity interest

English + Nordic languages

Job description

Siemens is seeking a Customer Success Manager – IoT & Cybersecurity to help Nordic customers maximize value from digital and cybersecurity solutions across the lifecycle. You will bridge customers, sales, technical experts and delivery teams to drive adoption and long-term growth.

You will build lasting partnerships, translate objectives into measurable outcomes, lead periodic reviews, and identify opportunities for additional value while ensuring high customer satisfaction across the Nordics.