Senior CSM: Data Center & Cloud Growth

Damac Properties; Finland; In loco; EUR 65.000 - 95.000; Tempo pieno

Descrizione del lavoro

Damac Properties is seeking a seasoned Customer Success Manager to drive onboarding, adoption, and ongoing success for enterprise clients. You will coordinate cross-functional teams to ensure successful deployments and high customer satisfaction.

The role requires strong relationship management, analytical thinking, and the ability to translate customer insights into value with data-driven discussions and dashboards.

Competenze

• Bachelor level degree in a relevant field is required or highly desirable.
• Master's degree is advantageous but not mandatory.
• Certifications in customer success and project management add value.
• Experience with SaaS, cloud, or digital transformations is preferred.
• Minimum 5 years in customer success or similar roles.

Mansioni

• Act as primary point of contact for assigned enterprise customers and maintain long-term engagement.
• Lead onboarding and adoption, maximize product/service utilization, and monitor milestones.
• Develop customer success plans, track health metrics, and identify opportunities.
• Coordinate with Operations, Technical, Finance, and Support to resolve issues and meet SLAs.
• Identify renewals, upsell, and cross-sell opportunities, supporting sales discussions.
• Maintain CRM records, prepare reports, and present insights on trends and risks.
• Communicate commitments within guidelines and support management decisions.

Conoscenze

Customer focus

Relationship building

Communication skills

Analytical thinking

Cross-functional collaboration

Time management

Escalation handling

Adaptability

Data centre familiarity

Cloud / digital platforms familiarity

API integrations

Dashboards / KPIs interpretation

Formazione

Bachelor's degree in Business Administration, Management, IT, Communications, or related field

Master's degree advantageous

Certified Customer Success Manager (CCSM)

Customer Success Certification

Project Management (PMP or PRINCE2)

ITIL Foundation Certification advantageous

SaaS, Cloud, Digital Transformation or Product Certifications

Strumenti

BMC

Jira

ServiceNow

Descrizione del lavoro

Damac Properties is seeking a seasoned Customer Success Manager to drive onboarding, adoption, and ongoing success for enterprise clients. You will coordinate cross-functional teams to ensure successful deployments and high customer satisfaction.

The role requires strong relationship management, analytical thinking, and the ability to translate customer insights into value with data-driven discussions and dashboards.