Enterprise Customer Success Leader — Renewals & Growth

insightsoftware Finland Oy

Finland

Remote

EUR 47,000 - 59,000

Full time

14 days+

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Job summary

insightsoftware is a global provider delivering analytics, FP&A, and performance management solutions to finance teams worldwide. The Customer Success role focuses on renewing, expanding, and ensuring product adoption across enterprise customers, leveraging CRM, Gainsight, and data-driven strategies.

You’ll partner with Sales, Legal, and Finance to optimize contracts, drive retention, and deliver measurable business value.

Qualifications

Experience in Renewals, Account Management, or Customer Success roles handling enterprise or mid-market customers.
Bachelor’s degree required; MBA preferred; Finnish language required.
Proficiency with Salesforce, Gainsight, CRM/Success platforms. Familiarity with CPQ, NetSuite, SalesLoft, and contract lifecycle tools.
Strong negotiation, data interpretation, and ability to drive insights.

Responsibilities

Act as the primary point of contact and strategic advisor for enterprise/mid-market customers; build executive-level relationships.
Own end-to-end renewals: negotiate pricing/terms, deliver quotes, forecast renewals, and report on health scores.
Drive adoption and value realization through onboarding, usage maturity, and customer stories.
Identify expansion opportunities and coordinate with Sales for upsell/cross-sell leads to grow accounts.
Advocate for customers internally by sharing insights to Product, Support, and Leadership teams.