Remote Payments Tech Support: Card Issuing & APIs

enfuceoy; Espoo; On-site; EUR 55,000 - 72,000; Full time

Benefits offered by this job

Stock options

Flexible time off

Remote-friendly environment

Job summary

Enfuce is seeking a 2nd line support specialist in Espoo, Finland, to troubleshoot and resolve complex card issuing and payment processing issues. You will collaborate with Product, Engineering and Scheme teams to improve operations and automate workflows.

You will help customers worldwide with issuer processes, payment flows, and service performance, while guiding them on self-service tools and best practices.

Qualifications

• 3+ years' experience within technical support, operations or customer support in the payments industry.
• Hands-on experience supporting card issuing platforms, issuer processing or issuer operations.
• Strong understanding of the payments ecosystem, including card issuing, authorisation, clearing, settlement, chargebacks and digital wallets.

Responsibilities

• Manage and resolve customer enquiries related to card issuing, payment processing and Enfuce's services in line with agreed SLAs.
• Investigate, troubleshoot and resolve technical and operational issues across the card issuing lifecycle.
• Provide customers with expert guidance on issuer processes, payment flows and product capabilities.
• Work closely with Product, Engineering, Scheme Operations and Operations teams to resolve complex payment-related issues.
• Handle cardholder disputes and chargeback cases in accordance with card scheme rules, regulatory requirements and internal procedures.
• Support dispute reporting and advise customers on dispute processes and best practices.
• Deliver recurring operational activities, including reporting related to disputes, digital wallets, card operations and service performance.
• Maintain accurate operational documentation and customer records.
• Guide and train customers on self-service tools to promote customer self-sufficiency.
• Identify opportunities to improve processes, automation, AI-assisted workflows and service quality.

Skills

Technical support

Payments industry

Card issuing

Jira Service Management

Zendesk

APIs

SQL queries

Log analysis

English proficiency

Tools

Jira Service Management

Zendesk

Job description

Enfuce is seeking a 2nd line support specialist in Espoo, Finland, to troubleshoot and resolve complex card issuing and payment processing issues. You will collaborate with Product, Engineering and Scheme teams to improve operations and automate workflows.

You will help customers worldwide with issuer processes, payment flows, and service performance, while guiding them on self-service tools and best practices.