Field Service Engineer – IT Systems & Payments (Helsinki)

Global Blue by Shift4; Helsinki; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Employee referral program

Team-building activities

Annual Christmas Party

Job summary

Global Blue by Shift4 in Helsinki is seeking a proactive Field Service Engineer to support IT systems infrastructure across branch offices, refund offices and customer environments. You will work with payment processing platforms, POS terminals and Shift4 technologies to ensure reliable transactions and optimal system performance, collaborating with international IT and sales teams.

The position offers multinational exposure, opportunities for professional development and a competitive benefits

Qualifications

• Minimum 2-3 years of practical experience working with IT systems.
• Applicable IT education.
• Technical skills (1 year or more in one of the below areas):
• O365 support
• Basic understanding of Azure and Intune is a plus
• Networking and telecommunications (WAN, LAN, VOIP) is a plus
• Basic understanding of payment processing and POS/payment terminal systems (e.g. Shift4) is a plus
• Excellent analytical and problem-solving skills
• Customer service oriented, with operational hands-on attitude
• High quality standards, accuracy and risk awareness
• Independent, goal-oriented and self-motivating personality
• Organizational skills and the ability to prioritize workload
• Excellent communication skills, especially within a multicultural global organisation
• Fluency in English is required, along with proficiency in Finnish.

Responsibilities

• Handling deployment, support, maintenance and decommissioning of Global Blue decentralized IT systems
• Providing Level 1 support for Shift4 solutions IC2, REX, CAS, Kiosks and Terminals and handle given tasks related to all issuing solution implementations and maintenance.
• Providing support for Shift4 payment products, including POS/payment terminals, the Shift4 payment gateway and other payment processing hardware and software, as this support scope expands.
• Ensuring IMACD (Installation, Move, Add, Change, and Disposal) of decentralized IT hard- and software within agreed SLA terms.
• Assisting the incident resolution process at locations with on-site staff.
• Accepting, coordinating and prioritizing all customer requests assigned in ticketing systems.
• Ensuring correct and timely ticket handling (initiate, track, update and close tickets).
• Ensuring diagnostic, classification and fault Isolation of incidents and assess priority and severity.
• Coordinating incident resolution across 2nd and 3rd level.
• Assisting in root cause analysis.
• Ensuring that all internal and external SLA terms and conditions are met
• Staying up to date with current and upcoming technologies and concepts
• Ensuring the fast restore of services across all IT systems by identifying and implementing fixes or workarounds.
• Writing and improving knowledgebase pages for employees incl. manuals and FAQs

Job description

Global Blue by Shift4 in Helsinki is seeking a proactive Field Service Engineer to support IT systems infrastructure across branch offices, refund offices and customer environments. You will work with payment processing platforms, POS terminals and Shift4 technologies to ensure reliable transactions and optimal system performance, collaborating with international IT and sales teams.

The position offers multinational exposure, opportunities for professional development and a competitive benefits