Remote FinTech Customer Support Lead

AE Jobs; Helsinki; Hybrid; EUR 40,000 - 60,000; Full time

Benefits offered by this job

Competitive compensation packages

Flexible remote/hybrid work options

Direct exposure to various corporate areas

No redundant corporate bureaucracy

Fully covered international travel for corporate events

Job summary

AE Jobs is excited to announce a vacancy for the position of Remote Customer Support Manager at Narvi Payments EMEA, a fast-growing Finnish FinTech. This full-time role offers structural flexibility and the ability to work remotely across the EMEA region.

The ideal candidate will manage high-value corporate inquiries, optimize onboarding workflows, and troubleshoot technical challenges. The position requires 1 to 3 years of relevant experience and provides an opportunity to work in a performance-driven culture.

Qualifications

• 1 to 3 years of experience in customer support or FinTech services.
• Familiarity with helpdesk management software.
• Professional fluency in English (C1+ level).
• Ability to work autonomously in a remote-first workspace.

Responsibilities

• Handle high-value corporate client inquiries effectively.
• Troubleshoot complex payment system issues.
• Collaborate with product development teams on system bugs.
• Draft and manage support documents and resources.

Skills

Customer support experience

Technical aptitude

Problem-solving skills

Analytical skills

Client empathy

Tools

Zammad

Zendesk

Job description

AE Jobs is excited to announce a vacancy for the position of Remote Customer Support Manager at Narvi Payments EMEA, a fast-growing Finnish FinTech. This full-time role offers structural flexibility and the ability to work remotely across the EMEA region.

The ideal candidate will manage high-value corporate inquiries, optimize onboarding workflows, and troubleshoot technical challenges. The position requires 1 to 3 years of relevant experience and provides an opportunity to work in a performance-driven culture.