Part-Time Spare Parts Sales Specialist (Technical Support)

GEA Germany GmbH; Helsinki; On-site; EUR 26,000 - 38,000; Part time

Job summary

GEA Finland in Helsinki is seeking a Spare Parts Sales Specialist to be the primary contact for customer inquiries, orders and after-sales support. The role offers around 25 hours per week and a collaborative, technically oriented team.

You will use SAP and CRM systems, assist with technical questions, handle warranty claims, coordinate service visits, and strive for high customer satisfaction through timely updates and clear communication.

Qualifications

• Experience working with SAP and CRM systems.
• Good knowledge of the Microsoft Office package.
• Technical knowledge, preferably within hygienic valves and pumps.
• Experience working with customer support.

Responsibilities

• Process incoming inquiries and orders and issue order confirmations.
• Support customers with technical questions in collaboration with factory experts.
• Manage warranty claims and customer complaint resolution processes.
• Coordinate service activities and arrange field service visits.
• Ensure high customer satisfaction through effective communication and timely follow-up.
• Monitor and analyze relevant performance metrics and provide regular updates to management.

Skills

Customer support experience

Technical environment

Tools

SAP

CRM systems

Microsoft Office

Job description

GEA Finland in Helsinki is seeking a Spare Parts Sales Specialist to be the primary contact for customer inquiries, orders and after-sales support. The role offers around 25 hours per week and a collaborative, technically oriented team.

You will use SAP and CRM systems, assist with technical questions, handle warranty claims, coordinate service visits, and strive for high customer satisfaction through timely updates and clear communication.