Spare Parts Sales Specialist — Customer Support Expert

GEA Group; Helsinki; Hybrid; EUR 30,000 - 42,000; Part time

Job summary

GEA Finland in Helsinki is seeking a Spare Parts Sales Specialist to be the primary contact for customer inquiries, orders, and after-sales support. The role involves coordinating activities across stakeholders with an expected 25 hours per week work schedule.

You will process inquiries, assist with technical questions with factory experts, manage warranty claims, and arrange field service visits. A focus on timely updates and high customer satisfaction is essential.

Qualifications

• Experience working with SAP and CRM systems.
• Good knowledge of the Microsoft Office package.
• Technical knowledge, preferably within hygienic valves and pumps.
• Experience working with customer support.

Responsibilities

• Process incoming inquiries and orders and issue order confirmations.
• Support customers with technical questions in collaboration with factory experts.
• Manage warranty claims and customer complaint resolution processes.
• Coordinate service activities and arrange field service visits.
• Ensure high customer satisfaction through effective communication and timely follow-up.
• Monitor and analyze relevant performance metrics and provide regular updates to management.

Skills

SAP

CRM systems

Microsoft Office

Technical knowledge

Customer support

Tools

SAP

CRM

Job description

GEA Finland in Helsinki is seeking a Spare Parts Sales Specialist to be the primary contact for customer inquiries, orders, and after-sales support. The role involves coordinating activities across stakeholders with an expected 25 hours per week work schedule.

You will process inquiries, assist with technical questions with factory experts, manage warranty claims, and arrange field service visits. A focus on timely updates and high customer satisfaction is essential.