Spare Parts Sales Specialist

GEA Germany GmbH; Helsinki; On-site; EUR 26,000 - 38,000; Part time

Job summary

GEA Finland in Helsinki is seeking a Spare Parts Sales Specialist to be the primary contact for customer inquiries, orders and after-sales support. The role offers around 25 hours per week and a collaborative, technically oriented team.

You will use SAP and CRM systems, assist with technical questions, handle warranty claims, coordinate service visits, and strive for high customer satisfaction through timely updates and clear communication.

Qualifications

• Experience working with SAP and CRM systems.
• Good knowledge of the Microsoft Office package.
• Technical knowledge, preferably within hygienic valves and pumps.
• Experience working with customer support.

Responsibilities

• Process incoming inquiries and orders and issue order confirmations.
• Support customers with technical questions in collaboration with factory experts.
• Manage warranty claims and customer complaint resolution processes.
• Coordinate service activities and arrange field service visits.
• Ensure high customer satisfaction through effective communication and timely follow-up.
• Monitor and analyze relevant performance metrics and provide regular updates to management.

Skills

Customer support experience

Technical environment

Tools

SAP

CRM systems

Microsoft Office

Job description

Would you like to play an important role in supporting customers throughout their journey – from inquiries and orders to after-sales support? By joining GEA Finland in Helsinki, you will become part of a close-knit team enjoying a great team spirit and flexible working hours. The team consists of approximately 12 colleagues. Together, we support customers and work to deliver a high level of service through collaboration and effective communication.

At GEA, we provide cutting-edge equipment and project solutions for the food, beverage, and pharmaceutical industries. With 18,000+ employees in more than 60 countries, we specialize in sustainable, efficient solutions that optimize production and reduce environmental impact.

Responsibilities / Tasks

As Spare Parts Sales Specialist you will be the primary point of contact for customer inquiries, orders, and after-sales support. You will coordinate activities across different stakeholders while ensuring customers receive timely updates and support. The working hours in this position are expected to be around 25 hours per week. More specifically, you will:

• Process incoming inquiries and orders and issue order confirmations.
• Support customers with technical questions in collaboration with factory experts.
• Manage warranty claims and customer complaint resolution processes.
• Coordinate service activities and arrange field service visits.
• Ensure high customer satisfaction through effective communication and timely follow-up.
• Monitor and analyze relevant performance metrics and provide regular updates to management.

Your Profile / Qualifications

We are looking for someone who brings experience from customer support and enjoys working in a technical environment. To succeed in the role, you have:

• Experience working with SAP and CRM systems.
• Good knowledge of the Microsoft Office package.
• Technical knowledge, preferably within hygienic valves and pumps.
• Experience working with customer support.

GEA is one of the largest suppliers of process technology for the food industry and a wide range of other industries. The international technology group focuses on process technology and components for sophisticated production processes in various end-user markets.