Customer Experience Specialist — Hybrid, AI-Driven Support

Electrolux Group; Helsinki; Hybrid; EUR 34,000 - 48,000; Full time

Benefits offered by this job

Flexible work hours

Hybrid work environment

Employee discounts

AI and automation tools

Global career development

Job summary

Electrolux Group in Helsinki, Finland, is seeking a customer service professional for a temporary role through May 2027. You will handle orders, inquiries, and claims with a just-do-it attitude and a collaborative spirit in a hybrid office setting.

You will use Excel and SAP to support quotations, product information, and daily operations while contributing to automation and AI-driven improvements. Fluency in Finnish and English is required, Swedish is a plus.

Qualifications

• Bachelor's degree or similar required.
• Experience in a customer service role is preferred.
• Customer-focused and a true team player with problem-solving skills.
• Flexible, proactive approach with a strong results orientation.
• MS Office tools, especially Excel, are essential.
• Experience with SAP is an advantage.

Responsibilities

• Handle sales orders, customer inquiries, and claims via phone and email.
• Provide product information and support quotation activities for project customers.
• Be a trusted product portfolio expert across Electrolux home appliances.
• Support daily operations improvement and project quotations; participate in digital tool adoption and AI initiatives.

Skills

Customer focus

Team player

Problem solving

MS Office

Education

Bachelor's degree

Tools

Excel

SAP

Job description

Electrolux Group in Helsinki, Finland, is seeking a customer service professional for a temporary role through May 2027. You will handle orders, inquiries, and claims with a just-do-it attitude and a collaborative spirit in a hybrid office setting.

You will use Excel and SAP to support quotations, product information, and daily operations while contributing to automation and AI-driven improvements. Fluency in Finnish and English is required, Swedish is a plus.