Spare Parts Sales Specialist

GEA Group; Helsinki; Hybrid; EUR 30,000 - 42,000; Part time

Job summary

GEA Finland in Helsinki is seeking a Spare Parts Sales Specialist to be the primary contact for customer inquiries, orders, and after-sales support. The role involves coordinating activities across stakeholders with an expected 25 hours per week work schedule.

You will process inquiries, assist with technical questions with factory experts, manage warranty claims, and arrange field service visits. A focus on timely updates and high customer satisfaction is essential.

Qualifications

• Experience working with SAP and CRM systems.
• Good knowledge of the Microsoft Office package.
• Technical knowledge, preferably within hygienic valves and pumps.
• Experience working with customer support.

Responsibilities

• Process incoming inquiries and orders and issue order confirmations.
• Support customers with technical questions in collaboration with factory experts.
• Manage warranty claims and customer complaint resolution processes.
• Coordinate service activities and arrange field service visits.
• Ensure high customer satisfaction through effective communication and timely follow-up.
• Monitor and analyze relevant performance metrics and provide regular updates to management.

Skills

SAP

CRM systems

Microsoft Office

Technical knowledge

Customer support

Tools

SAP

CRM

Job description

Would you like to play an important role in supporting customers throughout their journey – from inquiries and orders to after-sales support?By joining GEA Finland in Helsinki, you will become part of a close-knit team enjoying a great team spirit and flexible working hours. The team consists of approximately 12 colleagues. Together, we support customers and work to deliver a high level of service through collaboration and effective communication.At GEA, we provide cutting-edge equipment and project solutions for the food, beverage, and pharmaceutical industries. With 18,000+ employees in more than 60 countries, we specialize in sustainable, efficient solutions that optimize production and reduce environmental impact.

Your responsibilities and tasks

As Spare Parts Sales Specialist you will be the primary point of contact for customer inquiries, orders, and after-sales support. You will coordinate activities across different stakeholders while ensuring customers receive timely updates and support. The working hours in this position are expected to be around 25 hours per week.

More specifically, you will:

• Process incoming inquiries and orders and issue order confirmations.
• Support customers with technical questions in collaboration with factory experts.
• Manage warranty claims and customer complaint resolution processes.
• Coordinate service activities and arrange field service visits.
• Ensure high customer satisfaction through effective communication and timely follow-up.
• Monitor and analyze relevant performance metrics and provide regular updates to management.

Your profile and qualifications

We are looking for someone who brings experience from customer support and enjoys working in a technical environment.

To succeed in the role, you have:

• Experience working with SAP and CRM systems.
• Good knowledge of the Microsoft Office package.
• Technical knowledge, preferably within hygienic valves and pumps.
• Experience working with customer support.

Would you like to know more?

If you would like to find out more about this position beforesubmittingyour application, please do not hesitate to contact Frank Christensen, Head of Nordic Flow Technology, Mobil+45 52506667.

About GEA

GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company.

GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.

Product Manager – Service & Digital Solutions (m/f/d)

Shape the Future of Industrial Service and Digital Solutions at GEA Are you looking to do more than manage products? Do you want to develop new business models, drive growth, and help shape the future of a global industry? At...

The Field Service Engineer is responsible for executing advanced technical services and leading operational activities for installation, commissioning, preventive and corrective maintenance, and optimization of specialized industrial equipment. This role ensures system reliability and efficiency through complex diagnostics, mechanical and...

Responsible for the commercial processing of new machine, service, repair, and rental orders, including quotation preparation, order management, logistics coordination, export and customs documentation, technical clarification with service teams, customer support, and invoicing for international markets within CEE-Region.

Regional service manager - Industrial Equipment - Must live in CA

GEA Group, founded in Germany in 1881, is a global leader in engineering solutions, serving industries such as food and beverage, pharma, dairy, and more. With over 18,000 employees worldwide and a strong U.S. presence since 1929, GEA combines the...

GEA is certified as a Top Employer by the Top Employers Institute for Europe. We have high scores for Leadership, Ethics & Integrity and Sustainability.

GEA careers

A world of opportunities

GEA’s heritage stretches back more than 140 years. Today, we operate in resilient customer industries with a dedicated workforce of more than 18,000 employees and conduct business with more than 150 countries.