Onsite IT/OT Support Engineer – Manufacturing

Infosys Limited; Finland; Remote; EUR 34,000 - 52,000; Full time

Job summary

Infosys Limited in Renko, Finland invites applications for a Technical Support Specialist to deliver onsite End User Services (EUS), workplace support, and production-site IT/OT assistance. You will be the local IT representative supporting end-user devices, manufacturing workstations, and OT-connected equipment.

Youll coordinate with infrastructure, application, automation and vendor teams to ensure secure, stable operations, incident handling, and adherence to IT policy while working in a

Qualifications

• 3–8 years of End User Support / OSS experience.
• Experience supporting manufacturing, industrial, or mill environments preferred.
• Experience in EUS, onsite support, and IT/OT integrated environments is highly desirable.

Responsibilities

• Act as the primary onsite IT contact for business users and production teams.
• Provide deskside support for Windows workstations, laptops, mobile devices and tablets.
• IMACD user devices and peripherals.
• Support Microsoft Office and standard corporate applications.
• Manage hardware lifecycle activities, asset tracking, and inventory management.
• Coordinate with Service Desk, Infrastructure, Workplace, Security, and Application teams.
• Escort and supervise external vendors during onsite activities.
• Ensure compliance with Client IT policies, procedures and safety requirements.

Skills

Windows 10/11 Admin

M365 Applications

AD & User Administration

Hardware & Asset Management

Networking Fundamentals

Printing Technologies

ITSM Tools

Production OT Environments

Manufacturing IT Environment

Incident/Problem/Change Management

Tools

ServiceNow

Remedy

Job description

Infosys Limited in Renko, Finland invites applications for a Technical Support Specialist to deliver onsite End User Services (EUS), workplace support, and production-site IT/OT assistance. You will be the local IT representative supporting end-user devices, manufacturing workstations, and OT-connected equipment.

Youll coordinate with infrastructure, application, automation and vendor teams to ensure secure, stable operations, incident handling, and adherence to IT policy while working in a