Onsite IT/OT & Manufacturing Support Engineer

Infosys Limited; Finland; Remote; EUR 42,000 - 60,000; Full time

Job summary

Infosys Limited seeks an experienced OSS Engineer for onsite End User Services at a production site in Kemi, Finland. You will be the local IT contact for business users and production teams, delivering deskside support for Windows devices and supporting IT/OT environments in collaboration with multiple internal teams.

The role requires strong troubleshooting, stakeholder management, and the ability to operate in on-call, business-critical situations at a manufacturing site.

Qualifications

• Windows 10/11 administration and desktop support.
• Expertise with Microsoft 365 applications.
• Active Directory and user administration.
• Hardware lifecycle management and asset management.
• Networking fundamentals (LAN, VLAN, TCP/IP, VPN).
• Printing technologies support.
• Familiarity with ITSM tools (ServiceNow, Remedy).
• Knowledge of production environments and OT operations.
• Experience with incident, problem and change-management processes.

Responsibilities

• Act as the primary onsite IT contact for business users and production teams.
• Provide deskside support for Windows workstations, laptops, mobile devices and tablets.
• IMACD for user devices and peripherals.
• Support Microsoft Office and standard corporate applications.
• Manage hardware lifecycle activities and asset inventory.
• Coordinate with Service Desk, Infrastructure, Workplace, Security and Applications teams.
• Escort and supervise external vendors during onsite activities.
• Ensure compliance with client IT policies and safety requirements.
• Provide first-line support for production-related workstations and manufacturing systems.
• Support local manufacturing applications and MES environments.
• Assist automation vendors during production system maintenance and troubleshooting.
• Perform basic troubleshooting of IoT devices, sensors, cameras, gateways and edge devices.
• Verify power, cabling, connectivity and network availability of IoT equipment.
• Support device replacement activities and maintain asset records.
• Assist with OT/IT integration and escalation processes.
• Provide hands-on support for production-critical systems.
• Coordinate with OT, Automation, Network, Security and Infrastructure teams.

Skills

Windows 10/11 Administration

Microsoft 365 Applications

Active Directory & User Administration

Hardware and Asset Management

Networking Fundamentals

Printing Technologies

Incidents, Problems & Change Mgmt

Production Environments & OT Ops

Manufacturing IT Exposure

ITSM-Tools (incident & ticketing)

Tools

ServiceNow

Remedy

Job description

Infosys Limited seeks an experienced OSS Engineer for onsite End User Services at a production site in Kemi, Finland. You will be the local IT contact for business users and production teams, delivering deskside support for Windows devices and supporting IT/OT environments in collaboration with multiple internal teams.

The role requires strong troubleshooting, stakeholder management, and the ability to operate in on-call, business-critical situations at a manufacturing site.