Nordic Commercial Operating Model Lead

Nordea; Helsinki; Hybrid; EUR 130,000 - 200,000; Full time

Job summary

Nordea Bank Norge ASA is seeking a Head of Commercial Operating Model in Finland to lead the evolution of the Nordic operating model for Business Banking. You will shape customer service priorities, capacity, and performance across markets and channels, while driving scalable practices and measurable outcomes.

You will define how data, AI, automation, digital channels and human expertise converge to improve customer experience, and you will build and empower a high-performing team, aligning

Qualifications

• Senior experience in commercial operations, sales effectiveness, service transformation or operating-model design.
• Track record turning operating-model changes into adoption and measurable outcomes.
• Strong understanding of frontline sales and service, including capacity, performance, quality and customer coverage.
• Experience navigating complex, customer-facing organisations across markets, channels or business units.
• Experience applying data, AI and automation to improve commercial performance and frontline productivity.
• Leadership experience building specialist teams and influencing senior stakeholders across boundaries.
• Experience in financial services or another complex B2B environment.

Responsibilities

• Lead the evolution of the commercial operating model for 4,000 Nordic colleagues, shaping customer service, priorities, capacity and performance across markets and channels.
• Drive Nordic scale through common principles and frontline practices that improve consistency, productivity and quality while respecting local needs.
• Turn strategy into adopted ways of working that deliver measurable customer, commercial and productivity outcomes.
• Define how data, AI, automation, digital channels and human expertise combine to improve customer experience and simplify work.
• Lead and develop a high-performing team of experts, building capability, accountability and collaboration.
• Act as the senior operating-model authority, aligning countries and functions, challenging outdated practices and sustaining improvement at scale.

Skills

Senior commercial operations

Sales effectiveness

Operating-model design

Data & AI in business

Leadership

Stakeholder management

Job description

Nordea Bank Norge ASA is seeking a Head of Commercial Operating Model in Finland to lead the evolution of the Nordic operating model for Business Banking. You will shape customer service priorities, capacity, and performance across markets and channels, while driving scalable practices and measurable outcomes.

You will define how data, AI, automation, digital channels and human expertise converge to improve customer experience, and you will build and empower a high-performing team, aligning