Lead Solution Architect - Customer Service & AI Experiences

Nordea; Helsinki; Hybrid; EUR 120,000 - 150,000; Full time

Benefits offered by this job

Hybrid working model

Job summary

Nordea is seeking a Lead Solution Architect to shape the customer service and agentic AI capabilities. The role involves defining target architecture, guiding architects and engineering teams, and ensuring decisions drive security, scalability, and business value.

Based in Helsinki and Oulu, you will partner with business, technology, risk and data stakeholders to deliver impactful AI-enabled solutions. The position requires a senior technologist with hands-on coding experience, strong cloud

Qualifications

• 10+ years of experience from software development.
• Hands on coding experience from recent years.
• Practical experience using AI tooling in software development.
• Master's degree in computer science, engineering or similar technology related background.

Responsibilities

• Define and communicate the target architecture for customer service and agentic AI capabilities.
• Guide solution architects and engineering teams across service areas, and be part of the implementation.
• Ensure architecture decisions support security, compliance, scalability, and business value.
• Partner with business, technology, risk, and data stakeholders.

Skills

Software development experience

Hands-on coding

AI tooling in development

Education

Master's degree in CS/engineering

Tools

Cloud technology

Job description

Nordea is seeking a Lead Solution Architect to shape the customer service and agentic AI capabilities. The role involves defining target architecture, guiding architects and engineering teams, and ensuring decisions drive security, scalability, and business value.

Based in Helsinki and Oulu, you will partner with business, technology, risk and data stakeholders to deliver impactful AI-enabled solutions. The position requires a senior technologist with hands-on coding experience, strong cloud