Night Concierge & Residential Experience Lead

Thedurstorganization; Haaga; On-site; EUR 27,747 - 37,398; Full time

Job summary

The Durst Organization is seeking a dedicated Concierge to welcome residents and guests, maintain a clean lobby, and support building operations. You will greet visitors, sign for deliveries, handle service requests in BuildingLink, and coordinate with the Property Management Team during emergencies.

The role requires 1–2 years of customer service experience, a high school diploma, and the ability to work any day of the week, including overtime.

Qualifications

• High school diploma or equivalency required.
• 1–2 years of customer service experience preferred.
• Ability to work any day of the week, 52 weeks a year; overtime may be required.

Responsibilities

• Maintain excellent customer service by following Durst Residential standards.
• Screen guests for authorized entry to resident apartments.
• Ensure lobby, entryways and front desk are clean and organized at all times.
• Answer telephones, provide information, and forward messages when needed.
• Monitor lobby and amenities for cleanliness and safety; escalate issues as needed.
• Sign for deliveries and packages and track them in BuildingLink; assist residents with packages.
• Educate residents on how to use the BuildingLink system as necessary.
• Ensure keys are accounted for and securely handled per SOPs.
• Assist with deliveries and dry cleaning distribution to residents.
• Coordinate with Property Management on emergencies and incidents.

Skills

Customer service

English reading/writing

Flexible schedule

Education

High school diploma or equivalency

Job description

The Durst Organization is seeking a dedicated Concierge to welcome residents and guests, maintain a clean lobby, and support building operations. You will greet visitors, sign for deliveries, handle service requests in BuildingLink, and coordinate with the Property Management Team during emergencies.

The role requires 1–2 years of customer service experience, a high school diploma, and the ability to work any day of the week, including overtime.