Guest Concierge & Front Desk Pro — Hotel

Soho House & Co.; Haaga; On-site; EUR 24,840 - 35,379; Full time

Benefits offered by this job

Health Care

Paid Time Off

Career Development

Team Events

Team Meals

Job summary

Soho House & Co. in Haaga is seeking a Front Desk Agent responsible for checking in members and guests, managing inquiries, and providing top-notch service. The role requires at least one year of customer service experience and strong multi-tasking abilities.

The ideal candidate will handle guest services professionally and support various operational tasks. Benefits include health care and career development opportunities.

Qualifications

• At least 1 year of similar role or customer service-facing role.
• Ability to handle high-volume phone lines professionally.
• Detail-oriented and able to multitask in a demanding environment.

Responsibilities

• Act as the primary contact for members, guests, and staff.
• Perform concierge duties including booking reservations.
• Manage incoming emails and inquiries professionally.

Skills

Customer service experience

Multi-tasking

Problem solving skills

Strong communication skills

Tools

OpenTable

Salesforce

Google Sheets

Opera

Job description

Soho House & Co. in Haaga is seeking a Front Desk Agent responsible for checking in members and guests, managing inquiries, and providing top-notch service. The role requires at least one year of customer service experience and strong multi-tasking abilities.

The ideal candidate will handle guest services professionally and support various operational tasks. Benefits include health care and career development opportunities.