Luxury Retail Concierge – Guest Experience

LVMH Group; Helsinki; On-site; EUR 20,000 - 28,000; Full time

Job summary

Louis Vuitton in Helsinki seeks a Retail Hospitality Support to warmly welcome clients and guide them through an exceptional brand journey during the December to January peak period. You will help manage client flow, maintain impressive store visuals, and support Client Advisors to ensure a seamless experience for every guest.

The role requires a strong hospitality background, a client-centric mindset, and excellent communication in Finnish and English.

Qualifications

• A strong background in hospitality is essential.
• Client-centric approach with focus on delivering personalized experiences.
• Excellent communication and interpersonal skills.

Responsibilities

• Provide a warm and unforgettable welcome to all clients, setting the stage for an exceptional brand experience.
• Manage client flow with strong organizational skills and queue management techniques, ensuring smooth communication and minimizing wait times.
• Offer refreshments to clients, enhancing their comfort and experience.
• Maintain impeccable visual standards throughout the client-facing areas of the store.
• Collaborate with Client Advisors to provide support and ensure a seamless client journey.

Skills

Hospitality background

Customer focus

Communication skills

Finnish & English

Job description

Louis Vuitton in Helsinki seeks a Retail Hospitality Support to warmly welcome clients and guide them through an exceptional brand journey during the December to January peak period. You will help manage client flow, maintain impressive store visuals, and support Client Advisors to ensure a seamless experience for every guest.

The role requires a strong hospitality background, a client-centric mindset, and excellent communication in Finnish and English.