Concierge-SVEN

Thedurstorganization; Haaga; On-site; EUR 27,747 - 37,398; Full time

Job summary

The Durst Organization is seeking a dedicated Concierge to welcome residents and guests, maintain a clean lobby, and support building operations. You will greet visitors, sign for deliveries, handle service requests in BuildingLink, and coordinate with the Property Management Team during emergencies.

The role requires 1–2 years of customer service experience, a high school diploma, and the ability to work any day of the week, including overtime.

Qualifications

• High school diploma or equivalency required.
• 1–2 years of customer service experience preferred.
• Ability to work any day of the week, 52 weeks a year; overtime may be required.

Responsibilities

• Maintain excellent customer service by following Durst Residential standards.
• Screen guests for authorized entry to resident apartments.
• Ensure lobby, entryways and front desk are clean and organized at all times.
• Answer telephones, provide information, and forward messages when needed.
• Monitor lobby and amenities for cleanliness and safety; escalate issues as needed.
• Sign for deliveries and packages and track them in BuildingLink; assist residents with packages.
• Educate residents on how to use the BuildingLink system as necessary.
• Ensure keys are accounted for and securely handled per SOPs.
• Assist with deliveries and dry cleaning distribution to residents.
• Coordinate with Property Management on emergencies and incidents.

Skills

Customer service

English reading/writing

Flexible schedule

Education

High school diploma or equivalency

Job description

Durst Profile

Since 1915, The Durst Organization has been a family‑run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world’s most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive.

Overview

Concierge candidate will create a positive experience by providing outstanding customer service to building residents, guests, and prospects. Candidate is responsible for greeting residents and guests, and will ensure that the lobby, entryways, and front desk are clean and organized at all times; sign for deliveries and packages; and accept service requests from residents. Responsibilities also include managing emergencies and coordinating response with the Durst emergency response team members until first responders arrive. In addition, candidate will monitor visitor parking (where applicable), and address any complaints from residents and escalate them appropriately.

Schedule

• Sunday‑Monday 11 pm–7:30 am
• Tuesday‑Thursday 3 pm–11:30 pm

Days Off

Friday & Saturday

Salary Range

$23.08–$30.78 per hour.

Responsibilities

• Maintain an excellent customer service relationship by adhering to the Durst Residential customer service standards.
• Adhere to all Durst Residential Standard Operating Procedures for the position.
• Screen all guests to the property in order to ensure authorized entry into resident apartments.
• Ensuring the lobby, entryways, and front desk is clean and organized at all times.
• Answering the telephone, providing information, forwarding calls and taking messages when necessary.
• Routinely inspect building entrance, lobby and community amenity areas for trash, cleanliness, and lighting and take appropriate action to maintain the upkeep of the areas. Notify a manager of items that cannot be addressed immediately.
• Signing for deliveries and packages and tracking in the building system/application (e.g. BuildingLink).
  • Perform daily package audits and timely distribution and assist residents with packages.
• Accepting service requests from residents and logging them appropriately into the building system/application (BuildingLink).
  • Educate residents on how to use the system as necessary.
• Ensuring that all apartment keys are accounted for and secure during shift per Standard Operating Procedure (KeyTrak).
• Issuing keys to residents or other associates per approved building Standard Operating Procedures.
• Receiving and distributing dry cleaning and other deliveries to residents as required.
• Continuously monitoring Access Controls and CCTV for suspicious activity and door safety and handling accordingly.
• Handling tenant inquiries/issues/incidents and documenting and communicating them for the following but not limited to:
  • Noise complaints
  • Smoking on property or in apartment
  • Arriving guest, vendor or delivery
• Ensuring all vendors and contractors report to lobby desk upon arrival and are announced to Property Management Team. All vendors and contractors shall be escorted by building staff as needed and appropriately logged with identification scanned and recorded.
• Ensuring all elevator incidents/entrapments are tracked, documented and reported to Property Management Team.
  • Monitoring elevators on a frequent basis to ensure all are operational.
  • Communicating out‑of‑service elevators immediately to Property Management Team.
  • Monitoring and managing operation of elevator computer at front desk.
• Managing emergency response during fire/non‑fire emergencies and/or active shooter events.
  • Call 911 and assist first responders as needed.
  • Monitor FCC and all applicable fire protection systems.
  • Activate Emergency Response Team (Property Manager(s), Porter(s), Handyperson(s)).
  • Other tasks as assigned by management.

Qualifications

• High school diploma or equivalency preferred. For safety and productivity reasons, the position requires the ability to effectively read and write English.
• 1–2 years’ experience in customer service, residential concierge or related field preferred.
• Position requires the ability to work any of the seven days of the week, 52 weeks of the year. Due to community staffing limitations, it is extremely critical that individuals be able to work their scheduled hours on a consistent basis and, if necessary, overtime hours when requested.

Required Training Within 90 Days

• 32BJ CPR/AED/Basic First Aid course (8 hour course)
• F‑53 Certificate of Fitness (Emergency One‑Way Voice Announcement Personnel)
• FDNY Certificates
  • F‑85 Fire Safety Director with Active Shooter and Medical Emergency Preparedness
    • Z‑50 Fire Safety Director FDNY Written Exam
    • Z‑89 Non‑fire Emergency FDNY Written Exam
    • F‑89 Fire Life and Safety Director – able to pass certification within two test attempts
  • Ability to pass on‑site exam

Recommended Knowledge, Skills and Certificates/Licenses

• S‑12 Citywide Sprinkler Systems
• S‑13 Citywide Standpipe Systems
• S‑14 Citywide Standpipe Multi‑zone Systems
• Knowledge and operational experience of Fire Command Centers and Fire Protection Systems
• CPR/AED and Basic First Aid Certificate (renewal every 2 years)
• 32BJ Fire Life and Safety Director for Commercial Buildings Course

Physical Demands and Work Environment

Physical demands: While performing duties of this job, employees are required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must lift and move up to 30 lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment is usually moderate.

EEOC Statement

Equal Opportunity Employer and affirmative action employer for protected veterans and individuals with disabilities. The Durst Organization and Affiliates is an equal‑opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans’ Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability, or protected veteran status, or any other characteristic protected by law.

We seek individuals who exemplify The Durst Organization’s mission of providing the best service to our tenants, residents and partners.

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