Multichannel Banking Support Specialist

Danske Bank; Helsinki; Híbrido; EUR 29.000 - 38.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid work model

Career development opportunities

Descripción de la vacante

Danske Bank in Helsinki seeks a Customer Supporter to join the Centralised Customer Service team. You will assist personal customers with daily banking needs across phone, branch, messaging, and chat channels, guiding them to digital services and building trusted experiences.

Based mainly in our Helsinki Pasila office, you will collaborate with banking specialists and other departments, with potential shifts to other Greater Helsinki branches.

Formación

• Previous experience in customer service or banking sector roles.
• Fluent in Finnish and English; Swedish is an advantage.
• Willingness to learn and develop skills.

Responsabilidades

• Serve customers across phone, branch, messaging, and chat channels in Finnish, Swedish, and English.
• Resolve service situations independently and with specialists.
• Process customer messages and handle customer chat as your expertise grows.
• Provide advice on accounts, cards, and payment agreements.
• Promote and guide customers in using digital banking services.
• Build trust and facilitate outstanding customer experiences.

Conocimientos

Customer service experience

Fluent in Finnish and English

Sales-focused

Strong communication

Willingness to learn

Educación

Relevant educational background in business or banking

Descripción del empleo

Danske Bank in Helsinki seeks a Customer Supporter to join the Centralised Customer Service team. You will assist personal customers with daily banking needs across phone, branch, messaging, and chat channels, guiding them to digital services and building trusted experiences.

Based mainly in our Helsinki Pasila office, you will collaborate with banking specialists and other departments, with potential shifts to other Greater Helsinki branches.