Customer Supporter

Danske Bank; Helsinki; Hybride; EUR 29 000 - 38 000; Plein temps

Avantages offerts par ce poste

Hybrid work model

Career development opportunities

Résumé du poste

Danske Bank in Helsinki seeks a Customer Supporter to join the Centralised Customer Service team. You will assist personal customers with daily banking needs across phone, branch, messaging, and chat channels, guiding them to digital services and building trusted experiences.

Based mainly in our Helsinki Pasila office, you will collaborate with banking specialists and other departments, with potential shifts to other Greater Helsinki branches.

Qualifications

• Previous experience in customer service or banking sector roles.
• Fluent in Finnish and English; Swedish is an advantage.
• Willingness to learn and develop skills.

Responsabilités

• Serve customers across phone, branch, messaging, and chat channels in Finnish, Swedish, and English.
• Resolve service situations independently and with specialists.
• Process customer messages and handle customer chat as your expertise grows.
• Provide advice on accounts, cards, and payment agreements.
• Promote and guide customers in using digital banking services.
• Build trust and facilitate outstanding customer experiences.

Connaissances

Customer service experience

Fluent in Finnish and English

Sales-focused

Strong communication

Willingness to learn

Formation

Relevant educational background in business or banking

Description du poste

Join our Centralised Customer Service team as a Customer Supporter and take on a role at the heart of customers’ everyday banking. You will support personal customers with their daily banking needs across multiple channels, provide high-quality guidance, and promote digital services. At the same time, you will develop your banking expertise and make a difference in customers’ banking journeys.

What you will be doing

As a Customer Supporter, you will be part of a skilled team responsible for resolving customer needs efficiently and thoroughly. Working primarily from our Helsinki Pasila office, you will collaborate with banking specialists and other departments to deliver comprehensive solutions. You may also work at other greater Helsinki area branches based on customer demand.

• Serve customers across phone, branch, messaging, and chat channels in Finnish, Swedish, and English
• Resolve service situations independently and through collaboration with specialists
• Process customer messages and handle customer chat as your expertise grows
• Provide advice on accounts, cards, and payment agreements
• Promote and guide customers in using digital banking services
• Build trust and facilitate outstanding customer experiences

About you

• Previous experience in customer service or banking sector roles
• Ability to absorb and apply information to support customers effectively
• Motivated by goal-oriented and sales-focused work
• Comfortable in a fast-paced environment where situations can shift
• Excellent communication, collaboration and interpersonal skills
• Fluent in Finnish and English, Swedish is considered as an advantage
• A relevant educational background, for example in business or banking

Banking sector knowledge is beneficial, but your willingness to learn and develop your skills is more important.

What we offer you

You will become part of a large team of customer service professionals committed to resolving customer matters thoroughly. We value collaboration, reliability, and a positive work attitude. You will receive a warm welcome and comprehensive orientation to your role. Additionally, the bank offers various opportunities for growth and development in your career. We work primarily from our Helsinki Pasila office to support collaboration and culture, while our hybrid model enables flexible working from home 1-2 days per week.

Are you ready for the next step?

We are seeking full-time Customer Supporters for both permanent and fixed-term positions until 31 March 2027. If you are ready to help build exceptional customer experiences, we would love to hear from you.