Bilingual Tech Support & Customer Care Specialist

Link mobility group

Helsinki

On-site

EUR 32,000 - 52,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Employee Stock Purchase Program (20% -

Job summary

Link Mobility Group in Helsinki seeks a Customer Care professional to deliver high-quality support across our messaging platform and services, reporting to the Product Director. You will own customer cases from first contact to resolution, troubleshoot technical issues, and collaborate with technical, commercial, and operations teams to ensure a smooth customer experience.

The role offers opportunities to contribute to process improvements and potentially take on broader responsibilities

Qualifications

Experience in customer support, technical support, or a similar customer-facing role.
Strong problem-solving skills and the ability to take ownership of customer cases from start to resolution.
Strong communication skills in both Finnish and English, written and spoken (other languages a plus).

Responsibilities

Provide high-quality support to our customers, ensuring timely and effective resolution of their questions and service issues
Take ownership of customer cases from initial contact through resolution, keeping customers informed along the way
Investigate and troubleshoot technical and service-related issues across our messaging solutions
Work closely with technical, commercial, and operational teams to resolve cases and ensure a smooth customer experience
Support customers in the day-to-day use of LINK’s messaging services and help them get the most value from our solutions
Contribute to improving support processes, documentation, and ways of working, with the opportunity to gradually take on broader Customer Care responsibilities, such as customer billing