IT Service Operations Associate: SaaS Release & Incidents

Academic Work Finland Oy; Uusimaa; On-site; EUR 40,000 - 54,000; Full time

Job summary

Academic Work Finland Oy is seeking an IT service operations associate to work with a Senior Manager and a team of specialists on a SaaS-based Customer Information System. You will own daily operational processes, including release management, access control, and stakeholder communications.

You will gain hands‑on experience and contribute to service monitoring, documentation in Confluence, and cross‑team coordination, with a pathway to develop ITSM expertise and a career in IT service management.

Qualifications

• Relevant higher education degree (e.g., Business Information Technology, Computer Science, Industrial Engineering, or similar).
• Previous practical experience in IT or software environments—hands-on project experience, Key User, or Scrum Master.
• Basic understanding of IT service management (ITSM) concepts and SaaS operating models.
• Strong organizational, problem-solving, and communication skills in English.

Responsibilities

• Incident & Performance Monitoring: support major/critical incident communications and monitor service performance.
• Release & Stakeholder Communication: keep business stakeholders and vendors aligned with updates and release notes.
• Cross-Team & Vendor Coordination: drive daily operational activities and coordinate tasks with internal and external teams.
• Service Management & Documentation: maintain IT service docs in Confluence and assist coordination tasks.

Skills

ITSM concepts

Project coordination

English proficiency

Communication skills

Education

Bachelor's degree in Business Information Technology/CS

Tools

Confluence

Job description

Academic Work Finland Oy is seeking an IT service operations associate to work with a Senior Manager and a team of specialists on a SaaS-based Customer Information System. You will own daily operational processes, including release management, access control, and stakeholder communications.

You will gain hands‑on experience and contribute to service monitoring, documentation in Confluence, and cross‑team coordination, with a pathway to develop ITSM expertise and a career in IT service management.