IT Service Coordinator: Incident & Application Support Lead

Sandvik; Tampere; On-site; EUR 54,000 - 72,000; Full time

Job summary

Sandvik is seeking an IT Coordinator to coordinate day-to-day operational support of business applications and manage the delivery of application management services. You will monitor performance, align activities across teams, and ensure availability, quality, and user satisfaction.

This role involves coordinating incidents, service requests, and problems, with close collaboration across business users, IT teams, and external vendors. English communication is essential.

Qualifications

• Bachelor of Science degree or equivalent in a data-related field.
• Experience coordinating operational support, incidents, service requests or problems.
• Understanding of ITIL incidents, problems, change and knowledge processes.

Responsibilities

• Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.
• Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.
• Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.
• Coordinate major incidents, root cause analyses and corrective actions that improve service stability.
• Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
• Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.

Skills

Stakeholder communication

IT service coordination

Application support

English communication

Education

Bachelor of Science or equivalent (data-related)

Job description

Sandvik is seeking an IT Coordinator to coordinate day-to-day operational support of business applications and manage the delivery of application management services. You will monitor performance, align activities across teams, and ensure availability, quality, and user satisfaction.

This role involves coordinating incidents, service requests, and problems, with close collaboration across business users, IT teams, and external vendors. English communication is essential.