IT Service Coordinator - Sales & Marketing

Sandvik; Tampere; On-site; EUR 54,000 - 72,000; Full time

Job summary

Sandvik is seeking an IT Coordinator to coordinate day-to-day operational support of business applications and manage the delivery of application management services. You will monitor performance, align activities across teams, and ensure availability, quality, and user satisfaction.

This role involves coordinating incidents, service requests, and problems, with close collaboration across business users, IT teams, and external vendors. English communication is essential.

Qualifications

• Bachelor of Science degree or equivalent in a data-related field.
• Experience coordinating operational support, incidents, service requests or problems.
• Understanding of ITIL incidents, problems, change and knowledge processes.

Responsibilities

• Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.
• Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.
• Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.
• Coordinate major incidents, root cause analyses and corrective actions that improve service stability.
• Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
• Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.

Skills

Stakeholder communication

IT service coordination

Application support

English communication

Education

Bachelor of Science or equivalent (data-related)

Job description

[e-mail] Keep business-critical applications running smoothly by connecting users, support teams, technical specialists and external vendors. As our IT Coordinator at Salesforce Mining, you coordinate operational support, drive issue towards resolution and help maintain reliable, high-quality services.

This is a great opportunity to build your career within the segment while gaining broad operational experience:

• Coordinating issues that span multiple teams and systems.
• Work with stakeholders across the business, IT and external service providers.
• Contribute to continuous improvements in service quality and user experience.

About Your Job

You coordinate day-to-day operational support of business applications and the delivery of application management services. By monitoring support performance, aligning activities across teams and maintaining clear stakeholder communication, you help safeguard application availability, service quality and user satisfaction.

Job responsibilities

• Coordinate incidents, service requests and problems involving multiple teams, systems and service dependencies.
• Oversee ServiceNow queues, application health, support trends and operational risks, following tickets through resolution.
• Connect business users, application support teams, technical specialists and external vendors, including gathering information and managing escalations.
• Coordinating major incidents, root cause analyses and corrective actions that improve service stability.
• Track service performance against agreed service levels and operational objectives, providing reports and relevant data.
• Maintain support documentation and support the transition of new capabilities into application management, including readiness and hypercare activities.

Location

This position is in Sandviken.

Your profile

You have a relevant university-level education and a couple of years of experience in IT service coordination, application support or a related field. A sound understanding of service management helps you connect stakeholder needs with practical action and keep work moving across several teams.

Your background includes

• A Bachelor of Science degree or another relevant university-level, data related program.
• Experience coordinating operational support, incidents, service requests or problems.
• An understanding of how ITIL incidents, problems, change and knowledge processes work together.
• Good written and spoken English.
• It’s a plus if you have an ITIL certificate.

Clear communication and collaboration come naturally to you. You facilitate discussions, create structure and take ownership of progress from initial request to resolution. With sound business judgement, you understand stakeholder needs, notice emerging trends and act proactively.

Our culture

At Sandvik, we’re tech driven, innovative and entrepreneurial. We believe that success is a team effort so we value diversity and are committed to creating an inclusive culture where people can be themselves and reach their full potential. So, we invest in supporting each other, learning together and celebrating our differences. Visit our stories hub, LinkedIn or Facebook to get to know us further.

Contact information

For further information about this position, please contact Ellen Nilsson, hiring manager, [e-mail]

Union contacts – Sweden

• Cecilia Mickelsson, Unionen, [phone]
• Erik Kjerf, Akademikerföreningen, [phone]
• Olle Hansson, Ledarna, [phone]