Internal Product Specialist (m/f/x)

Avantor; Helsinki; On-site; EUR 55,000 - 85,000; Full time

Job summary

Avantor in Helsinki, Finland seeks an Internal Product Specialist to drive sales by providing commercial support for laboratory equipment. The role is hybrid with weekly office visits, handling inquiries, identifying customer needs, promoting solutions, and preparing quotations.

The ideal candidate holds a chemistry or related science degree (MSc preferred), with experience advising customers on technical lab products and proficiency in MS Office, ERP, and CRM systems.

Qualifications

• Degree in chemistry or related natural science required; MSc preferred.
• Experience advising customers on technical, chemical, or laboratory products.
• Knowledge of tender legislation is a plus.
• Proficiency in MS Office, ERP, and CRM systems.

Responsibilities

• Provide exceptional support to customers and colleagues within laboratory products.
• Create, negotiate, and follow up on quotations.
• Proactively sell the dedicated product range and cross-sell other product ranges.
• Train colleagues in dedicated product ranges.
• Participate in tender work, find products, and answer technical requirements.
• Follow market trends within the dedicated product range and build market intelligence.
• Participate in customer visits, exhibitions, customer events, and other marketing activities as needed.
• Collaborate with local, regional, and European colleagues within the dedicated product range.

Skills

Fluency in Finnish

Fluency in English

Commercial acumen

Tender knowledge

Education

Degree in chemistry or related natural science

MSc degree preferred

Tools

MS Office

ERP systems

CRM systems

Job description

The Opportunity:

As an Internal Product Specialist based in Helsinki, Finland, you will play a pivotal role in driving sales by providing commercial support to both external and internal customers within an assigned product area covering laboratory equipment. This hybrid role requires you to visit the office once a week, offering flexibility and a dynamic work environment. Your key responsibilities will include responding to product and application inquiries, identifying customer needs, promoting suitable solutions, preparing competitive quotations, and managing product-related quality feedback to support long-term customer satisfaction and business growth.

What We’re Looking For

• Educational Background: A degree in chemistry or a related natural science is required; a MSc level degree is preferred.
• Commercial Acumen: Proven experience in advising customers on technical, chemical, or laboratory products.
• Technical Expertise: Knowledge and/or experience in tender legislation is a plus.
• Technical Skills: Proficiency in MS Office, ERP, and CRM systems.
• Language Skills: Fluency in Finnish and English.

How You Will Thrive and Make an Impact

• Customer Support: Provide exceptional support to customers and colleagues within laboratory products.
• Quotation Management: Create, negotiate, and follow up on quotations.
• Sales Proactivity: Proactively sell the dedicated product range and cross-sell other product ranges.
• Training: Train colleagues in dedicated product ranges.
• Tender Participation: Participate in tender work, find products, and answer technical requirements.
• Market Intelligence: Follow market trends within the dedicated product range and build market intelligence.
• Marketing Activities: Participate in customer visits, exhibitions, customer events, and other marketing activities as needed.
• Collaboration: Cooperate closely with local, regional, and European colleagues within the dedicated product range.
• Additional Duties: Perform other duties as assigned.

#LI-Hybrid Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science. The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor. We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world.

EEO Statement: We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law. If you need a reasonable accommodation for any part of the employment process, please contact us by email at [e-mail] and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

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Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation. Avantor®, a Fortune 500 company, is a leading global provider of mission-critical products and services to customers in the biopharma, healthcare, education & government, and advanced technologies & applied materials industries. Our portfolio is used in virtually every stage of the most important research, development and production activities in the industries we serve. One of our greatest strengths comes from having a global infrastructure that is strategically located to support the needs of our customers. Our global footprint enables us to serve more than 225,000 customer locations and gives us extensive access to research laboratories and scientists in more than 180 countries. We set science in motion to create a better world.