Guest Service Officer

Royal Caribbean Group; Helsinki; On-site; EUR 28,000 - 40,000; Full time

Job summary

Royal Caribbean Group invites applications for a Guest Services Officer onboard, tasked with delivering warm, professional service to guests and resolving issues with a positive attitude. The ideal candidate demonstrates outstanding hospitality, excellent communication, organizational skills and sound decision-making, with at least one year in a customer-facing role.

English language proficiency is required; knowledge of additional languages is a plus; willingness to sail on assignment for 5–6

Qualifications

• Minimum one-year experience in a customer contact position in hotel or related industry.
• Minimum one-year cash handling experience and understanding of currency/exchange rates.
• Proven customer service skills to interact with guests in a considerate, professional and positive manner.
• Ability to communicate tactfully with guests and shipboard staff to resolve problems and negotiate resolutions.
• Must be willing to work onboard for 5-6 months.

Responsibilities

• Resolve guest issues and concerns with a positive, guest-focused attitude.
• Provide outstanding hospitality and customer service onboard and assist guests as needed.

Skills

Customer service

Active listening

Communication skills

Organizational skills

Decision making

Education

High school diploma

Tools

Telephone systems

Computers

Job description

The Guest Services Officer must be Friendly, Passionate, and Committed. Actively listens and extends assistance to resolve guest issues and concerns. A strong guest satisfaction disposition is mandatory, a people person, with a great sense of humor. The Guest Services Officer must possess outstanding hospitality, focused customer service, strong communication, organizational skills and effective decision-making abilities.

QUALIFICATIONS

Minimum hiring, language and physical requirements to perform the job.

Hiring Requirements:

• Minimum one-year experience in a customer contact position within the hotel field or related industry.
• Minimum one-year cash handling experience, and an understanding of US currency and exchange rates required.
• Proven customer service skills to interact appropriately with guests in a considerate, Professional and positive manner by showing concern and listening actively.
• Ability to communicate tactfully with guests, department heads and shipboard employees to resolve problems and negotiate resolutions.
• Ability to operate basic office equipment, including telephones, computers and copy machines.
• Completion of high school or basic education equivalency preferred.
• Must be willing to work onboard for 5-6 months.

Language Requirements:

• Required to speak English clearly and distinctly.
• Aptitude to read and write English in order to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from guests, supervisors and co-workers.
• Ability to speak additional languages such as Spanish, French, German, Italian, Portuguese, Chinese, Japanese, Korean, Swedish, Norwegian, or Danish is essential.