Airport Services Agent

Qatar Airways; Helsinki; On-site; EUR 28,000 - 34,000; Full time

Job summary

Qatar Airways in Helsinki, Finland is seeking an Airport Services Agent to support airport operations by delivering five-star service to customers at the terminal and ensuring compliance with safety and security policies.

Key duties include coordinating with check-in and transfer desks, guiding passengers to lounges and gates, assisting the Duty Officer, and supervising GHA staff to uphold Qatar Airways service standards.

Qualifications

• High School Qualification required.
• Minimum 2 years of experience in Airline/Travel/Hospitality.
• Excellent communication skills in English and Finnish.
• Energetic, positive attitude in a high-pressure environment.
• Good computer literacy and interpersonal skills.

Responsibilities

• Liaise with check-in, transfer desk and related areas for smooth passenger acceptance.
• Escort and direct arriving and departing passengers to hotel desks, visa counters, lounges and gates.
• Assist the Duty Officer with handling company materials and records.
• Coordinate with Ground Handling Agent for quick processing of hotel and transfer passengers.
• Ensure passengers receive smooth service through airport facilities.
• Supervise Ground Handling Agent staff to maintain Qatar Airways service standards.
• Organize check-in counters and resolve documentation issues.

Skills

Excellent communication

Fluency in English

Fluency in Finnish

Team orientation

Computer literacy

Customer focus

Education

High School Qualification

Tools

MS Office

Job description

General Information

Ref # 236206

Location: Finland-Helsinki

Job family: Cargo & Airport Operations

Closing Date: 2026-09-11

We are currently recruiting for Airport Services Agent in Helsinki, Finland.

As an Airport Services Agent, you will support the operation by providing five-star service to customers at the airport terminal and help create an enjoyable airport environment for customers whilst travelling. You will ensure a quality service and adherence to safety policies and security standards.

Specific Accountabilities Include

• Liaising with check-in, transfer desk and other related areas for the smooth acceptance of passengers.
• Escorting and directing arriving and departing passengers to the respective areas such as hotel desk, visa counter, transfer desk, premium lounges and boarding gates.
• Assisting the Duty Officer in handling company materials and records.
• Liaising with the Ground Handling agent (GHA) for quick processing of hotel and transfer passengers.
• Ensuring passengers are assisted smoothly through airport facilities.
• Performing other related duties for the purpose of ensuring the efficient and effective functioning of the work unit.
• Supervising GHA staff during all flights to ensure Qatar Airways standards of service quality is maintained.
• Organizing check-in counters and coordinating documentation issues.

Qualification

The Successful Candidate Will Have

• High School Qualification
• Minimum 2 years of job-related experience required with at least 1 year of relevant experience in Airline/ Travel Industry/ Hospitality Institute.
• Excellent communication skills with fluency in English and Finnish.
• High energy and positive attitude are necessary to perform well in this very high pressured and demanding environment.
• High level of computer literacy
• Excellent customer focus and service delivery.
• Good interpersonal skills and strong team orientation

You must have the legal rights to live and work in Finland to be considered for this role.