Growth‑Oriented Customer Success Manager

Savia; Helsinki; Hybrid; EUR 42,000 - 64,000; Full time

Benefits offered by this job

Competitive salary

Performance-based bonuses

Growth opportunities

Collaborative environment

Job summary

Savia is seeking a Customer Success Manager in Helsinki to build strong client relationships, understand client needs, and ensure maximum value from our offerings. The role emphasizes proactive problem solving, cross-functional collaboration, and a client-centric commercial mindset.

You will drive onboarding, monitor usage, and identify upsell opportunities while ensuring high client satisfaction. Join a collaborative team shaping holistic risk management for our clients.

Qualifications

• Bachelor's degree in Business, Marketing, or a related field.
• Proven experience in a customer success, account management, or related role.
• Strong communication and interpersonal skills.
• Excellent problem-solving abilities and a proactive approach to addressing client needs.
• Ability to build and maintain strong relationships with clients.
• Experience with CRM software and customer success tools.
• Analytical mindset with the ability to gather and interpret client data.
• Results-driven with a focus on client satisfaction and retention.

Responsibilities

• Drive sales, acquire and onboard new clients.
• Develop and maintain strong relationships with clients, acting as their primary point of contact.
• Understand clients' business objectives and work closely with them to ensure they achieve their goals using our products and services.
• Monitor client usage and engagement, identifying opportunities for upselling and cross-selling.
• Proactively address client issues and concerns, ensuring timely resolution and satisfaction.
• Conduct regular check-ins and business reviews with clients to assess their satisfaction and identify areas for improvement.
• Collaborate with internal teams, including sales, product development, and support, to ensure a seamless client experience.
• Gather and analyze client feedback to inform product enhancements and service improvements.
• Develop and implement strategies to increase client retention and reduce churn.
• Provide clients with best practices, industry insights, and recommendations to help them succeed.

Education

Bachelor's degree in Business, Marketing, or a related field

Tools

CRM software

Job description

Savia is seeking a Customer Success Manager in Helsinki to build strong client relationships, understand client needs, and ensure maximum value from our offerings. The role emphasizes proactive problem solving, cross-functional collaboration, and a client-centric commercial mindset.

You will drive onboarding, monitor usage, and identify upsell opportunities while ensuring high client satisfaction. Join a collaborative team shaping holistic risk management for our clients.