Enterprise Customer Success Manager - Growth & Renewal

Matrix42 AG; Espoo; Hybrid; EUR 70,000 - 90,000; Full time

Benefits offered by this job

Work from (almost) anywhere

Time for growth – up to 6 extra days

Social Day – one paid day per year

Health Care Plan – comprehensive

Lunch, Sport and Culture benefit

Leisure time insurance

Free gym and sauna at our office in S"

Job summary

Matrix42 AG in Espoo seeks a Customer Success Owner responsible for a portfolio of large customers, leading engagement, value realisation, renewal management and growth creation.

You will own gross revenue retention and contribute to net revenue retention through contract value growth at renewal and expansion opportunities identified with Sales. The role requires strong cross-functional collaboration with Sales, Partners, Support, and Product, and fluency in English and Finnish.

Qualifications

• At least 5 years of experience in Customer Success, Account Management, Consulting, or a comparable role with enterprise software customers.
• A track record of protecting and growing customer revenue in complex accounts with multiple stakeholders.
• Confidence engaging executive stakeholders on business outcomes, investment priorities, value, and commercial considerations.
• Strong account planning, stakeholder mapping, presentation, and negotiation skills, with a structured approach to renewal and risk management.
• The ability to coordinate cross-functional teams and take ownership of customer outcomes.
• Fluency in English and Finnish.

Responsibilities

• Drive value realisation and adoption through strong relationships.
• Identify decision makers and stakeholders across functions.
• Translate objectives into joint success plans with measurable outcomes, clear owners, and dated milestones.
• Lead business and executive reviews to demonstrate progress and value.
• Own renewals and drive growth opportunities with Sales, partners, Support, and Product.

Skills

Stakeholder mapping

Executive engagement

Negotiation skills

Account planning

Cross-functional coordination

English fluency

Finnish fluency

Tools

CRM software

AI-enabled tools

Job description

Matrix42 AG in Espoo seeks a Customer Success Owner responsible for a portfolio of large customers, leading engagement, value realisation, renewal management and growth creation.

You will own gross revenue retention and contribute to net revenue retention through contract value growth at renewal and expansion opportunities identified with Sales. The role requires strong cross-functional collaboration with Sales, Partners, Support, and Product, and fluency in English and Finnish.