Strategic Enterprise Customer Success Manager

Matrix42; Espoo; Hybride; EUR 70 000 - 95 000; Plein temps

Avantages offerts par ce poste

Work from anywhere

Growth framework for career

Social Day

Health care plan

Lunch/Sport/Culture benefit

Leisure time insurance

Gym and sauna access at Espoo office

Dog-friendly office

Résumé du poste

Matrix42 is expanding its Customer Success organization in Espoo, Finland, taking ownership of high-value customer relationships, value realisation, and growth through renewals and expansions. You will own the GRR and contribute to NRR by driving contract value growth and strategic account planning.

In this role you will lead cross-functional teams, build joint success plans, and conduct executive reviews to demonstrate progress.

Qualifications

• 5+ years in Customer Success, Account Management, Consulting or similar with enterprise software customers.
• Proven track record protecting and growing customer revenue in complex accounts.
• Confident engaging executive stakeholders on business outcomes and investments.
• Strong renewal planning, risk management and stakeholder mapping.

Responsabilités

• Own portfolio value realisation, renewal management and growth with cross-functional teams.
• Identify stakeholders and map decision makers across functions. Translate objectives into measurable success plans.
• Lead executive reviews and adapt engagement to account complexity and potential.
• Maintain accurate customer records, renewal forecasts and success plans in CRM.

Connaissances

Customer Success

Account Management

Executive stakeholder engagement

Renewal management

Cross-functional collaboration

Negotiation skills

English fluency

Finnish fluency

Outils

CRM

AI-enabled tools

Description du poste

Matrix42 is expanding its Customer Success organization in Espoo, Finland, taking ownership of high-value customer relationships, value realisation, and growth through renewals and expansions. You will own the GRR and contribute to NRR by driving contract value growth and strategic account planning.

In this role you will lead cross-functional teams, build joint success plans, and conduct executive reviews to demonstrate progress.