Hybrid CSM: Grow Strategic B2B SaaS Partnerships

Hub; Tampere; Hybrid; EUR 42,000 - 47,000; Full time

Benefits offered by this job

Share option program

Hybrid work

Job summary

Buenno is seeking a Customer Success Manager to manage the full customer journey for a growing B2B SaaS platform. You will guide onboarding, build long-term partnerships, and help customers achieve measurable value through data-driven insights.

The role emphasizes cross-functional collaboration with sales and product teams, a hybrid work setup with offices in Tampere and Helsinki, and clear paths for taking ownership as the company scales internationally.

Qualifications

• Experience in B2B customer work, account management or consulting.
• Strong conversations with decision makers and executives.
• Analytical mindset with data-driven insights.
• Proactive, takes initiative and ownership.
• Technical understanding to discuss product with IT teams.
• Fluent Finnish and good English for customer work.

Responsibilities

• Help new customers get started and plan how to collect feedback.
• Hold regular partnership meetings and translate results into actions.
• Answer day-to-day questions about using Buenno.
• Identify where customers could gain more value and propose solutions.
• Serve as the link between customers and product development.
• Collaborate with CS Lead to evolve customer success processes.

Skills

B2B CS experience

Decision-maker conversations

Analytical mindset

Initiative

Technical understanding

Finnish fluency

English fluency

Job description

Buenno is seeking a Customer Success Manager to manage the full customer journey for a growing B2B SaaS platform. You will guide onboarding, build long-term partnerships, and help customers achieve measurable value through data-driven insights.

The role emphasizes cross-functional collaboration with sales and product teams, a hybrid work setup with offices in Tampere and Helsinki, and clear paths for taking ownership as the company scales internationally.