Greek-Speaking Customer Care Agent (Emergency & Inbound)

KONE; Finland; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Competitive salary bonus

Meal vouchers

13th salary

Medical & life insurance

Career growth opportunities

Job summary

KONE is seeking a Greek-speaking Customer Service Agent to join our Bucharest-based Customer Care team. You will handle emergency calls, inbound requests, and post-service follow-ups while delivering empathetic, clear communication.

The ideal candidate has Greek and Romanian language skills, basic English, strong problem-solving abilities, and a customer-first mindset. The role offers competitive pay, benefits, and opportunities to grow with a global leader.

Qualifications

• Strong communication skills, empathy, and attention to detail.
• Experience in customer service or call center roles.
• PC literacy and ability to work with multiple systems.
• Greek - advanced (mandatory).
• Romanian - advanced (mandatory).
• English - basic.

Responsibilities

• Handle emergency calls and dispatch technicians with details.
• Respond to customer calls and messages within SLA; log complaints and update information.
• Escalate complex cases to appropriate KONE teams.
• Conduct post-service surveys and welcome calls; support campaigns.

Skills

Greek (Advanced)

Romanian (Advanced)

English (Basic)

Customer Service

Job description

KONE is seeking a Greek-speaking Customer Service Agent to join our Bucharest-based Customer Care team. You will handle emergency calls, inbound requests, and post-service follow-ups while delivering empathetic, clear communication.

The ideal candidate has Greek and Romanian language skills, basic English, strong problem-solving abilities, and a customer-first mindset. The role offers competitive pay, benefits, and opportunities to grow with a global leader.