Customer Service Agent - Bulgarian

KONE; Finland; Hybrid; EUR 8,300 - 13,000; Full time

Benefits offered by this job

Meal vouchers - 30 RON/day

13th salary

Hybrid way of working

Medical and life insurance

Competitive salary with performance  +

Job summary

KONE is seeking a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. You will handle urgent calls, assist passengers in emergency situations, respond to inquiries, and support campaigns with a proactive, service-minded approach.

In this role you will communicate clearly, work across multiple systems, and strive to resolve issues within the SLA while maintaining data accuracy. A hybrid work model and growth opportunities are available.

Qualifications

• Strong communication skills, empathy, and attention to detail.
• Experience in customer service or call center roles.
• PC literacy and ability to work with multiple systems.
• Bulgarian - advanced (mandatory).
• Romanian language: advanced level (essential).
• English - basic.

Responsibilities

• Emergency support (Callout): Handle urgent calls and dispatch technicians with all necessary details.
• Communicate clearly and empathetically with passengers stuck in elevators.
• Provide guidance and reassurance in emergency situations.
• Customer requests (Inbound): Respond to customer calls and messages within SLA.
• Resolve inquiries, log complaints, and update customer information.
• Escalate complex cases to the right KONE teams.
• Customer follow-up (Outbound): Conduct post-service surveys and welcome calls.
• Contact customers periodically to support KONE campaigns.
• Maintain data accuracy while handling requests efficiently.

Skills

Communication skills

Empathy

Attention to detail

Job description

KONE is looking for a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.

Your role at KONE

• Emergency support (Callout):
• Handle urgent calls and dispatch technicians with all necessary details.
• Communicate clearly and empathetically with passengers stuck in elevators.
• Provide guidance and reassurance in emergency situations.
• Customer requests (Inbound):
• Respond to customer calls and messages within SLA.
• Resolve inquiries, log complaints, and update customer information.
• Escalate complex cases to the right KONE teams.
• Customer follow-up (Outbound):
• Conduct post-service surveys and welcome calls
• Contact customers periodically to support KONE campaigns
• Maintain data accuracy while handling requests efficiently

What we're looking for

• Strong communication skills, empathy, and attention to detail
• Experience in customer service or call center roles
• PC literacy and ability to work with multiple systems
• Language skills : Bulgarian - advanced (mandatory)
• Romanian language: advanced level (essential)
• English - basic
• Calm, solution-oriented, and professional under pressure

What KONE offers

• Competitive salary with performance bonus
• Meal vouchers - 30 RON/day
• 13th salary
• Hybrid way of working
• Medical and life insurance
• The chance to grow within a global, supportive, and collaborative company

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.