Customer Service Agent - Greek-speaking

KONE; Finland; On-site; EUR 10,000 - 17,000; Full time

Benefits offered by this job

Competitive salary bonus

Meal vouchers

13th salary

Medical & life insurance

Career growth opportunities

Job summary

KONE is seeking a Greek-speaking Customer Service Agent to join our Bucharest-based Customer Care team. You will handle emergency calls, inbound requests, and post-service follow-ups while delivering empathetic, clear communication.

The ideal candidate has Greek and Romanian language skills, basic English, strong problem-solving abilities, and a customer-first mindset. The role offers competitive pay, benefits, and opportunities to grow with a global leader.

Qualifications

• Strong communication skills, empathy, and attention to detail.
• Experience in customer service or call center roles.
• PC literacy and ability to work with multiple systems.
• Greek - advanced (mandatory).
• Romanian - advanced (mandatory).
• English - basic.

Responsibilities

• Handle emergency calls and dispatch technicians with details.
• Respond to customer calls and messages within SLA; log complaints and update information.
• Escalate complex cases to appropriate KONE teams.
• Conduct post-service surveys and welcome calls; support campaigns.

Skills

Greek (Advanced)

Romanian (Advanced)

English (Basic)

Customer Service

Job description

KONE is looking for a Greek-speaking Customer Service Agent to join our Customer Care team in Bucharest.

If you enjoy helping people, solving problems, and being part of a dynamic international company, this is the role for you.

Your role at KONE

Emergency support (Callout):

• Handle urgent calls and dispatch technicians with all necessary details
• Communicate clearly and empathetically with passengers stuck in elevators
• Provide guidance and reassurance in emergency situations

Customer requests (Inbound):

• Respond to customer calls and messages within SLA
• Resolve inquiries, log complaints, and update customer information
• Escalate complex cases to the appropriate KONE teams

Customer follow-up (Outbound):

• Conduct post-service surveys and welcome calls
• Contact customers periodically to support KONE campaigns
• Maintain data accuracy while handling requests efficiently

What we're looking for

• Strong communication skills, empathy, and attention to detail
• Experience in customer service or call center roles
• PC literacy and ability to work with multiple systems
• Language skills: Greek - advanced (mandatory)
• Romanian - advanced (mandatory)
• English - basic
• Calm, solution-oriented, and professional under pressure

What KONE offers

• Competitive salary with performance bonus
• Meal vouchers - 30 RON/day
• 13th salary
• Medical and life insurance
• Opportunities to grow within a global, supportive, and collaborative company

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.