Bulgarian-Speaking Customer Support Specialist (Hybrid)

KONE; Finland; Hybrid; EUR 8,300 - 13,000; Full time

Benefits offered by this job

Meal vouchers - 30 RON/day

13th salary

Hybrid way of working

Medical and life insurance

Competitive salary with performance  +

Job summary

KONE is seeking a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. You will handle urgent calls, assist passengers in emergency situations, respond to inquiries, and support campaigns with a proactive, service-minded approach.

In this role you will communicate clearly, work across multiple systems, and strive to resolve issues within the SLA while maintaining data accuracy. A hybrid work model and growth opportunities are available.

Qualifications

• Strong communication skills, empathy, and attention to detail.
• Experience in customer service or call center roles.
• PC literacy and ability to work with multiple systems.
• Bulgarian - advanced (mandatory).
• Romanian language: advanced level (essential).
• English - basic.

Responsibilities

• Emergency support (Callout): Handle urgent calls and dispatch technicians with all necessary details.
• Communicate clearly and empathetically with passengers stuck in elevators.
• Provide guidance and reassurance in emergency situations.
• Customer requests (Inbound): Respond to customer calls and messages within SLA.
• Resolve inquiries, log complaints, and update customer information.
• Escalate complex cases to the right KONE teams.
• Customer follow-up (Outbound): Conduct post-service surveys and welcome calls.
• Contact customers periodically to support KONE campaigns.
• Maintain data accuracy while handling requests efficiently.

Skills

Communication skills

Empathy

Attention to detail

Job description

KONE is seeking a Bulgarian-speaking Customer Service Agent to join our Customer Care team in Bucharest. You will handle urgent calls, assist passengers in emergency situations, respond to inquiries, and support campaigns with a proactive, service-minded approach.

In this role you will communicate clearly, work across multiple systems, and strive to resolve issues within the SLA while maintaining data accuracy. A hybrid work model and growth opportunities are available.