Global Frontline Customer Care Specialist (6-Month Hybrid)

Vaisala; Vantaa; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work flexibility

Global team

Job summary

Vaisala is seeking a Frontline Customer Service Specialist for a 6-month assignment at the Vaisala headquarters in Vantaa, Finland. You will support global Weather customers across channels, serving as the primary contact via phone, email, chat, and service tickets to ensure high-quality service.

You’ll work within the Weather Customer Frontline team and contribute to improving customer experiences. You will collaborate with an international team, learn from colleagues, and help shape frontline

Qualifications

• Fluent in English (written and spoken).
• Experience in direct customer-focused roles.
• Proficient with Microsoft Office and CRM tools (Salesforce preferred).
• Able to work in a global, cross-functional environment.
• Willingness to learn and apply AI tools in daily work.

Responsibilities

• Act as frontline interface with Vaisala customers via phone, email, chat, and service cases.
• Document customer interactions with accurate, detailed records in Salesforce.
• Assist in training the integrated AI escalation practices.
• Collaborate with cross-functional peers to exceed customer expectations.
• Provide feedback to shape the Customer Frontline operations and experience.
• Coordinate with stakeholders across the world.

Skills

Fluent English

Customer service

Teamwork

Tools

Salesforce

Microsoft Office

Job description

Vaisala is seeking a Frontline Customer Service Specialist for a 6-month assignment at the Vaisala headquarters in Vantaa, Finland. You will support global Weather customers across channels, serving as the primary contact via phone, email, chat, and service tickets to ensure high-quality service.

You’ll work within the Weather Customer Frontline team and contribute to improving customer experiences. You will collaborate with an international team, learn from colleagues, and help shape frontline