Customer Quality Leader: End-to-End & Cross-Functional

Vaisala; Vantaa; Hybrid; EUR 70,000 - 100,000; Full time

Job summary

Vaisala is seeking a Customer Quality Manager in Helsinki to join our Products and Technologies organization at Vaisala Industrial Measurements. The role is pivotal, turning field insights into product decisions and aligning R&D, Operations, Service and Sales around customer quality goals.

You will own customer quality requirements, lead end-to-end complaint handling, and drive improvements across design and manufacturing. Fluency in English is required; Finnish is a plus.

Qualifications

• Strong grounding in quality methods—especially 8D and structured root cause analysis.
• Experience in customer-facing quality work including complaints and audits.
• Fluent English communication with customers; Finnish is a plus.

Responsibilities

• Own customer quality requirements and act as the trusted customer-facing voice on quality.
• Own complaint handling and the 8D process end-to-end, driving tickets to closure.
• Lead root cause analyses and equip teams with structured problem-solving tools.
• Turn returns and failure data into strategic input for R&D and product management.
• Prepare and host customer audits and close internal audit findings.
• Drive yield improvements with Operations and R&D and sharpen quality processes.

Skills

Quality management

8D problem solving

Root cause analysis

Cross-functional collaboration

Customer-facing quality

Education

Bachelor's degree in a relevant field

Job description

Vaisala is seeking a Customer Quality Manager in Helsinki to join our Products and Technologies organization at Vaisala Industrial Measurements. The role is pivotal, turning field insights into product decisions and aligning R&D, Operations, Service and Sales around customer quality goals.

You will own customer quality requirements, lead end-to-end complaint handling, and drive improvements across design and manufacturing. Fluency in English is required; Finnish is a plus.