Frontline Customer Service Specialist

Vaisala; Vantaa; Hybrid; EUR 36,000 - 48,000; Full time

Benefits offered by this job

Hybrid work flexibility

Global team

Job summary

Vaisala is seeking a Frontline Customer Service Specialist for a 6-month assignment at the Vaisala headquarters in Vantaa, Finland. You will support global Weather customers across channels, serving as the primary contact via phone, email, chat, and service tickets to ensure high-quality service.

You’ll work within the Weather Customer Frontline team and contribute to improving customer experiences. You will collaborate with an international team, learn from colleagues, and help shape frontline

Qualifications

• Fluent in English (written and spoken).
• Experience in direct customer-focused roles.
• Proficient with Microsoft Office and CRM tools (Salesforce preferred).
• Able to work in a global, cross-functional environment.
• Willingness to learn and apply AI tools in daily work.

Responsibilities

• Act as frontline interface with Vaisala customers via phone, email, chat, and service cases.
• Document customer interactions with accurate, detailed records in Salesforce.
• Assist in training the integrated AI escalation practices.
• Collaborate with cross-functional peers to exceed customer expectations.
• Provide feedback to shape the Customer Frontline operations and experience.
• Coordinate with stakeholders across the world.

Skills

Fluent English

Customer service

Teamwork

Tools

Salesforce

Microsoft Office

Job description

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Location:

Helsinki, FI

We are looking forFrontline Customer Service Specialistto join our Customer Frontline team for 6 months at Vaisala headquarters in Vantaa, Finland. Join a global team dedicated to leading customer experience, where you'll help shape our ways of working and make a direct impact on how we serve customers worldwide.

Vaisala is a global leader in measurement instruments and intelligence helping industries, nations, people, and the planet to thrive. From predicting hurricanes to optimizing renewable energy production, our technology is used where it matters the most – from data centers, windfarms and laboratories to airports, the Arctic and even the surface of Mars. For a second year running, Vaisala got recognized in TIME Magazine's World's Best Companies in Sustainable Growth 2026 study. Our team of close to 2,500 experts and 62 nationalities around the world is committed to taking every measure for the planet. Driven by our shared purpose, curiosity, and pioneering spirit, we stay ahead and make a difference. At Vaisala, you don't have to fit in to belong.

• Be part of an ambitious journey – Join a global team working toward an industry-leading customer experience, with each team member playing a vital role in achieving our goals.
• Drive meaningful change – Contribute to shaping the future of our customer frontline operations and help refine our ways of working to better serve customers worldwide.
• Work with a diverse, dynamic team – Collaborate with an international team, where continuous improvement and cross-cultural connections support our global customers in selected channels.
• Hybrid flexibility – have the flexibility for hybrid working, with at least 1 day a week expected in the office

What's your role?

You will be part of our Weather Customer Frontline team. Customer experience is one of the key focus areas for Vaisala. You will support Vaisala Weather customers globally and ensure that every single customer contact is looked after with high-quality service. As a Customer Care Specialist, you will take care of our global customers across multiple industries. As the primary interface with customers via phone, email, chat, and service tickets, you will play a critical role in our international team to support global customers in selected channels.

Your responsibilities include:

• Functioning in frontline role as primary interface with Vaisala customers; via phone, email,chat,and service cases.
• Documenting customer interactions with accurate and detailed records in company CRM (Salesforce).
• Training our integrated AI solution in escalation practices
• Collaborating with cross functional peers to exceed customer expectations and discover opportunities for improvement.
• Providing feedback that will help shape the Customer Frontline department’s operations and furtherdevelop the customer experience.
• Working with various stakeholders throughout the organization and across the world.

What will you bring?

• Passion for customer satisfaction by actively listening to and comprehending customer needs, delivering effective solutions, and fostering strong relationships.
• Experience as a direct point of contact in customer-focused roles, allowing for an understanding of customer expectations and needs.
• Possesses the ability to work effectively both as part of a team and independently, adapting to different work styles and collaborating to achieve shared goals.
• The desire to develop and grow, with an eagerness to learn new things.
• Proficient in using Microsoft Office Suite and CRM tools, with additional experience in Salesforce being a plus.
• Fluent in English, both written and spoken.
• Curiosity and a growth mindset to explore, learn, and apply AI tools in your daily work. We expect everyone at Vaisala to actively discover how AI can enhance their work

Ready to take every measure for the planet?