Finnish & Swedish Key Account Manager - Fintech Growth

MarketPay; Helsinki; On-site; EUR 70,000 - 95,000; Full time

Job summary

Market Pay is seeking a seasoned Key Account Manager to drive commercial and operational success for Finnish and Swedish markets. You will guide customers through onboarding, optimize solutions, and ensure high adoption and satisfaction.

You will lead a governance framework, track KPIs, and collaborate with sales to expand revenue within existing accounts while liaising with product and legal teams to deliver timely features and improvements.

Qualifications

• Master’s degree in Computer Science, Engineering, Project Management, or a related field.
• Minimum 5 years in account management, ideally in payments, fintech, SaaS, or a technical B2B environment.
• Native Finnish, Fluency in Swedish and English (written and spoken) is mandatory.

Responsibilities

• Own commercial and operational success of the customers in your portfolio.
• Guide clients through onboarding to solution optimization.
• Execute Market Pay’s Customer Success strategy and governance with clients.
• Track KPIs monthly for your portfolio and monitor solution adoption and satisfaction.
• Identify cross-sell opportunities and collaborate with the sales team to maximize revenue within accounts.
• Coordinate with product, project, and legal teams to deliver new features on time.

Skills

Customer Success Strategy

Onboarding Management

KPIs Monitoring

Cross-functional Collaboration

Technical Governance

Account Management

Cross-Sell Opportunities

Sales Collaboration

Education

Master’s degree in Computer Science or related field

Tools

Jira

Confluence

Job description

Market Pay is seeking a seasoned Key Account Manager to drive commercial and operational success for Finnish and Swedish markets. You will guide customers through onboarding, optimize solutions, and ensure high adoption and satisfaction.

You will lead a governance framework, track KPIs, and collaborate with sales to expand revenue within existing accounts while liaising with product and legal teams to deliver timely features and improvements.