Nordic Speaking - Customer Service Agent iGaming in Malta - Relocation Included

Next Job Abroad; Helsinki; On-site; EUR 23,400 - 28,600; Full time

Benefits offered by this job

Career growth opportunities

Competitive performance bonuses

Health care benefits

Fully paid training

Relocation package

Job summary

Next Job Abroad is offering an exciting position for Nordic Speaking Customer Service Agents within the iGaming sector. This role requires fluency in Nordic languages and English, as well as experience in customer service. You'll assist customers and troubleshoot issues while working in a diverse, international environment.

Relocation assistance to Malta is provided, along with competitive bonuses and health care benefits. Embrace the opportunity to build a career in a vibrant company located in a beautiful Mediterranean setting.

Qualifications

• Must be fluent in a Nordic language and English.
• Experience in customer service or related field is preferred.
• Strong communication skills are essential.

Responsibilities

• Assist customers with inquiries about iGaming products.
• Provide information about games and promotions.
• Troubleshoot customer issues effectively.
• Engage with customers through various channels.
• Document customer interactions to improve services.

Skills

Fluency in a Nordic language (Swedish, Norwegian, Finnish, or Danish)

Customer service experience

Strong interpersonal skills

Proficiency in customer service software

Flexible schedule

Positive attitude

Job description

Next Job Abroad is thrilled to present a fantastic opportunity for Nordic Speaking Customer Service Agents in the dynamic iGaming sector. Located in the vibrant atmosphere of Malta, this role invites you to become part of a fast‑paced industry that combines entertainment and technology. If you are passionate about providing exceptional customer service and thrive in a multicultural environment, this position is perfect for you! Relocation assistance is provided to make your transition as seamless as possible.

Responsibilities

• Assist customers in Nordic languages and English with inquiries related to our iGaming products and services
• Provide detailed information about games, promotions, and account management
• Troubleshoot customer issues efficiently and effectively, ensuring a smooth gaming experience
• Engage with customers through various channels, including email, chat, and phone
• Collaborate with team members to enhance service quality and improve customer satisfaction
• Document customer interactions and feedback to aid the continuous improvement of our offerings
• Stay informed on the latest iGaming trends and updates to provide knowledgeable support

Requirements

• Fluency in a Nordic language (such as Swedish, Norwegian, Finnish, or Danish) and English is essential
• Experience in customer service or a related field, preferably within the iGaming or entertainment industry
• Strong interpersonal and communication skills, with the ability to connect with a diverse clientele
• Proficiency in using customer service software and tools
• Ability to work on a flexible schedule, including evenings and weekends
• A positive, enthusiastic attitude and a passion for the gaming industry
• Willingness to relocate to Malta and immerse yourself in a new cultural experience

Benefits

• Career growth opportunities in a renowned iGaming company
• International & diverse work environment
• Competitive performance bonuses
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes
• Hybrid working setup
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts
• Fully paid training by certified instructors
• State of the art premises, providing a great working environment with relaxing break areas
• Special events as well as community & social responsibility initiatives
• Work for a Great Place to Work-Certified Company
• Relocation package (reviewed case by case)
• This is more than just a job, it's an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!