Finnish Speaking - Customer Support for iGaming in Malta - Relocation Incl.

Next Job Abroad; Helsinki; On-site; EUR 23,000 - 29,000; Full time

Benefits offered by this job

Relocation package

Bonuses

Healthcare benefits

Job summary

Next Job Abroad is seeking a Finnish-speaking Customer Support Agent to join our iGaming team in Malta. You will assist Finnish-speaking players via chat, email, and phone, helping them enjoy a safe and enjoyable gaming experience.

Relocation to Malta is provided, and you will work with a diverse, international group while developing product knowledge through hands-on training. A strong focus on customer satisfaction and clear communication is essential.

Qualifications

• Fluency in Finnish and good command of English.
• Experience in customer service or related field.
• Willingness to relocate to Malta.

Responsibilities

• Provide outstanding customer support to Finnish-speaking clients via chat, email, and phone.
• Address customer inquiries and resolve issues promptly and effectively.
• Educate customers about gaming offerings to enhance their experience.
• Collaborate with team members to maintain high service standards.
• Document customer interactions in the CRM system.
• Collect customer feedback for service improvement.
• Participate in training sessions to enhance product knowledge and service delivery skills.

Skills

Finnish language

English proficiency

Customer service

CRM software

Tools

CRM software

Job description

Join Next Job Abroad as a Finnish Speaking Customer Support Agent in the exciting iGaming industry in Malta! This is a fantastic opportunity to utilize your language skills and customer service expertise while experiencing life on the stunning Mediterranean island. In this role, you will be instrumental in providing exceptional support to our Finnish-speaking customers, ensuring they have a fantastic gaming experience.

As a Customer Support Agent, you will handle inquiries, resolve issues, and offer guidance about our diverse range of gaming products. If you are enthusiastic, communicative, and dedicated to providing excellent service, we would love to welcome you to our team. We also offer a relocation package to make your transition to Malta smooth and hassle-free!

Responsibilities

• Provide outstanding customer support to Finnish-speaking clients via chat, email, and phone.
• Address customer inquiries and resolve issues promptly and effectively.
• Educate customers about our gaming offerings to enhance their experience.
• Collaborate with team members to maintain the highest standards of service.
• Document customer interactions accurately in our CRM system.
• Collect and communicate customer feedback for service improvement.
• Participate in training sessions to enhance product knowledge and service delivery skills.

• Fluency in Finnish and a good command of English; knowledge of additional languages is a plus.
• Previous experience in customer service or a related field is desirable.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Able to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems and customer support tools is an advantage.
• Willingness to relocate to Malta and embrace a new culture.
• A genuine interest in gaming and familiarity with the iGaming industry is beneficial.

• Career growth opportunities in a renowned iGaming company.

• International & diverse work environment.
• Competitive performance bonuses.
• Enjoy a lower cost of living in Malta, a beautiful Mediterranean island known for its rich history, vibrant culture, and stunning landscapes.
• Yearly salary €26.000 excluding bonuses.
• Health care benefits and numerous other discounts.
• Fully paid training by certified instructors.
• State of the art premises, providing a great working environment with relaxing break areas.
• Special events as well as community & social responsibility initiatives.
• Work for a Great Place to Work-Certified Company.
• Relocation package (reviewed case by case)
• This is more than just a job, it’s an opportunity to build a strong career, represent a world-renowned brand, and enjoy a high quality of life in one of the most beautiful locations in Europe!