On-Site Desk-Side IT Support Engineer

Nsc Global; Oulu; On-site; EUR 32,000 - 52,000; Full time

Job summary

NSC Global is seeking enthusiastic Level 1 Field Service Technicians to deliver on-site technical support for customer systems in Finland. You will troubleshoot, repair and replace hardware, diagnose faults and communicate clearly with customers, while following field service procedures and SLAs.

Responsibilities include attending customer sites, validating issues, updating service records, and ensuring timely completion of interventions with proper documentation and sign-off.

Qualifications

• Experience in Level 1 technical support or comparable customer-facing IT support.
• Solid understanding of PC, laptop hardware components.
• Working knowledge of operating systems, BIOS, drivers, hardware fault isolation and basic networking.

Responsibilities

• Attend customer sites within agreed service windows and complete each intervention to the required standard.
• Perform on site troubleshooting, diagnostics, hardware repair and component replacement across desktops, laptops and related client hardware.
• Validate warranty status, asset identification and diagnostic findings before completing any repair.
• Apply approved diagnostic tools and methods, including built in diagnostics, LED fault codes and structured logical troubleshooting.
• Confirm receipt of service calls, manage estimated arrival updates and maintain accurate records in the required systems, with arrival updates within 15 minutes and closure within 30 minutes of service completion.
• Generate electronic service reports through the designated field service platform and obtain customer sign off following each intervention.
• Reinstall BIOS, drivers and operating systems where instructed and where approved recovery media is available.
• Troubleshoot hardware related networking faults falling within the scope of the service call.
• Order additional parts through the approved process, following completion of documented troubleshooting.
• Collect, manage, package, label and return defective or unused parts within the required process and timescales.
• Keep customers informed throughout the intervention, including next steps, repeat visits and parts requirements.
• Escalate unusual incidents immediately, including customer dissatisfaction, damage, missing equipment, unsafe environments or any issue affecting service delivery.
• Comply with all electrostatic discharge, safety and documented procedural requirements, and display the required identification while on customer sites.
• Report process deviations and quality issues, and contribute to continuous improvement.

Skills

Level 1 support

PC hardware

Diagnostics

Customer communication

Time management

English proficiency

Driving licence

Education

CompTIA A+ certification (desirable)

Tools

Field service tools

Job description

NSC Global is seeking enthusiastic Level 1 Field Service Technicians to deliver on-site technical support for customer systems in Finland. You will troubleshoot, repair and replace hardware, diagnose faults and communicate clearly with customers, while following field service procedures and SLAs.

Responsibilities include attending customer sites, validating issues, updating service records, and ensuring timely completion of interventions with proper documentation and sign-off.