Field Service Engineer

Eigen Development; Helsinki; On-site; EUR 42,000 - 60,000; Full time

Benefits offered by this job

Employee referral program

Team-building activities

Annual Christmas Party

Job summary

Global Blue by Shift4 is seeking a proactive IT support professional to deploy, support, and maintain decentralized IT systems. You will provide Level 1 support for Shift4 solutions, including POS and payment gateways, and handle ticketing, incident resolution, and knowledge base updates.

Fluency in English and Finnish or Swedish is required, with a team-oriented, self-motivated mindset. The role emphasizes operating in a fast-growing, international context, offering opportunities for

Qualifications

• 2–3 years of practical experience working with IT systems.
• Applicable IT education.
• Proficiency in Windows, mobile devices, O365 and network basics.
• Azure and Intune familiarity is a plus.
• Strong analytical and customer-service orientation in a multicultural setting.

Responsibilities

• Handling deployment, support, maintenance and decommissioning of IT systems.
• Providing Level 1 support for Shift4 solutions and related tasks.
• Supporting Shift4 payment products, including POS and gateways.
• Ensuring IMACD processes within SLA terms.
• Coordinating incident resolution with on-site staff and ticketing systems.
• Writing and improving knowledgebase pages for employees.

Skills

Windows 11

Android

iOS

O365 support

Azure & Intune

Networking

POS systems

Analytical skills

Customer service

Multicultural communication

English fluency

Finnish or Swedish

Education

IT education

Job description

Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.

AboutGlobalBlue:

GlobalBluebyShift4istheindustryleaderinTaxFreeShoppingsolutions,simplifyingthetaxrefundprocessforinternationaltravelersanddrivingrevenueforretailersthroughafullyintegratedcommerceexperience.Asabusinesspartnerfortheshoppingjourney,weseamlesslyconnectshoppersandbrandsworldwide,poweringover40milliontransactionseachyear.Formoreinformation,pleasevisitglobalblue.comandshift4.com.

Responsibilities

Your responsibilities will include:

• Handling deployment, support, maintenance and decommissioning of Global Blue decentralized IT systems
• Providing Level 1 support for Shift4 solutions IC2, REX, CAS, Kiosks and Terminals and handle given tasks related to all issuing solution implementations and maintenance.
• Providing support for Shift4 payment products, including POS/payment terminals, the Shift4 payment gateway and other payment processing hardware and software, as this support scope expands.
• Ensuring IMACD (Installation, Move, Add, Change, and Disposal) of decentralized IT hard- and software within agreed SLA terms.
• Assisting the incident resolution process at locations with on-site staff.
• Accepting, coordinating and prioritizing all “customer” requests assigned in ticketing systems.
• Ensuring correct and timely ticket handling (initiate, track, update and close tickets).
• Ensuring diagnostic, classification and fault Isolation of incidents and assess priority and severity.
• Coordinating incident resolution across 2nd and 3rd level.
• Assisting in root cause analysis.
• Ensuring that all internal and external SLA terms and conditions are met
• Staying up to date with current and upcoming technologies and concepts
• Ensuring the fast restore of services across all IT systems by identifying and implementing fixes or workarounds.
• Writing and improving knowledgebase pages for employees (incl. manuals and FAQs)

You will also have an opportunity to support with:

• Performing network and system changes together or after preparation with 2nd level support teams
• Preparing specifications, installation and testing of computer systems and peripherals within established guidelines
• Contributing to audits
• Performing regular reviews
• Contributing to workflow optimizations and service catalogue setup

What we are looking for

We’re seeking a proactive and customer-focused professional who is passionate about delivering exceptional service and value. You are a team player but at the same time able to take own initiatives and responsibility from your work cases.

Requirements

• Minimum 2-3 years of practical experience working with IT systems
• Applicable IT education
• Technical skills (1 year or more in one of the below areas):
• Windows 11, Android, Apple products
• O365 support
• Basic understanding of Azure and Intune is a plus
• Networking and telecommunications (WAN, LAN, VOIP) is a plus
• Basic understanding of payment processing and POS/payment terminal systems (e.g. Shift4) is a plus
• Excellent analytical and problem-solving skills
• Customer service oriented, with operational “hands‑on” attitude
• High quality standards, accuracy and risk awareness
• Independent, goal-oriented and self-motivating personality
• Organizational skills and the ability to prioritize workload
• Excellent communication skills, especially within a multicultural global organisation
• Fluency in English is required, along with proficiency in either Finnish or Swedish.

Together, we go further:

At Global Blue, great work happens when talented people come together in a supportive and inspiring environment. Here’s what you can expect:

• A role in a fast-growing, international company
• Opportunities for professional development and career growth
• A multicultural workplace, collaborating with colleagues worldwide
• Inspiring team members and a dynamic, forward-thinking culture

A range of employee benefits, including:

• Employee referral program
• Team-building activities and events
• Annual Christmas Party and more

We foster career growth through internal mobility, embrace an Agile Working Model, and prioritise work-life balance. Committed to sustainability, we focus on creating positive impacts for employees, clients, and communities. Guided by our 5 Ways of Working, we value client satisfaction, collaboration, innovation, and shared success.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.