On-Site PC Field Engineer - Troubleshooting & Repair

Nsc Global; Tampere; On-site; EUR 29,000 - 42,000; Full time

Job summary

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems in Tampere, Finland. You will troubleshoot, repair and replace hardware, validate faults, document steps and provide timely updates to customers within SLA.

The role requires strong problem-solving, clear communication with customers, and ability to work independently at client sites while following safety and process rules.

Qualifications

• Experience in Level 1 technical support or field service.
• Solid PC, laptop hardware knowledge.
• Familiar with operating systems, BIOS, drivers, and networking basics.
• Ability to document troubleshooting steps clearly.
• Strong communication, both on-site and in writing.
• Valid driving license and access to a car.
• CompTIA A+ certification is desirable.

Responsibilities

• Attend customer sites within agreed service windows for interventions.
• Perform on-site troubleshooting, hardware repair and component replacement.
• Validate warranty status and asset identification.
• Update service calls and generate reports in the field service platform.
• Maintain records with timely updates and customer sign-off.
• Ensure safety and comply with security and process requirements.
• Escalate issues when necessary.

Skills

PC hardware

Diagnostics

Customer communication

BIOS & drivers

Networking basics

Time management

Documentation

English proficiency

Driving license

Education

CompTIA A+ certification

Tools

Field service platform

Diagnostic tools

Repair tools

Job description

NSC Global is seeking Level 1 Field Service Technicians to deliver on-site technical support for customer systems in Tampere, Finland. You will troubleshoot, repair and replace hardware, validate faults, document steps and provide timely updates to customers within SLA.

The role requires strong problem-solving, clear communication with customers, and ability to work independently at client sites while following safety and process rules.