ERP Service Manager: Agile Delivery & Vendor Oversight

Wärtsilä; Espoo; Hybrid; EUR 45,000 - 67,000; Full time

Benefits offered by this job

Hybrid work model

Permanent contract via Academic Work

Global company

Job summary

Wärtsilä is seeking an ERP Service Manager to own the day-to-day operational cadence of the ERP Application Development environment. You will coordinate between internal business groups and an external development partner, ensuring timely planning, sprint cycles, and release dates.

This role focuses on operational delivery and optimizing throughput with an offshore team. You will manage enhancement requests, support monthly planning, sprint planning, reviews, and release readiness, and act as

Qualifications

• Strong track record in a Service Manager, Delivery Manager, or similar operational lead role within IT or ERP environments.
• Hands-on experience with agile delivery methodologies, sprint management, and release cadences.
• Proven capability in managing external IT service providers and vendor deliverables.
• Excellent written and spoken English language skills.

Responsibilities

• Overseeing daily operational development activities and sprint cadences across functional workgroups (e.g., Sales, Logistics, Finance).
• Managing the operations for enhancement requests (ServiceNow) delivery from planning to release.
• Supporting the monthly planning sessions, sprint planning, sprint reviews, and release readiness checks.
• Serving as Wärtsilä's operational interface toward the external application development lead and offshore development team.
• Managing the development team capacity based on agreed allocations.
• Tracking the application development KPIs to continuously optimize throughput.

Skills

Service management

Agile delivery

Vendor management

English proficiency

Tools

ServiceNow

Job description

Wärtsilä is seeking an ERP Service Manager to own the day-to-day operational cadence of the ERP Application Development environment. You will coordinate between internal business groups and an external development partner, ensuring timely planning, sprint cycles, and release dates.

This role focuses on operational delivery and optimizing throughput with an offshore team. You will manage enhancement requests, support monthly planning, sprint planning, reviews, and release readiness, and act as