ERP Service Manager – Wärtsilä

Wärtsilä; Espoo; Hybrid; EUR 45,000 - 67,000; Full time

Benefits offered by this job

Hybrid work model

Permanent contract via Academic Work

Global company

Job summary

Wärtsilä is seeking an ERP Service Manager to own the day-to-day operational cadence of the ERP Application Development environment. You will coordinate between internal business groups and an external development partner, ensuring timely planning, sprint cycles, and release dates.

This role focuses on operational delivery and optimizing throughput with an offshore team. You will manage enhancement requests, support monthly planning, sprint planning, reviews, and release readiness, and act as

Qualifications

• Strong track record in a Service Manager, Delivery Manager, or similar operational lead role within IT or ERP environments.
• Hands-on experience with agile delivery methodologies, sprint management, and release cadences.
• Proven capability in managing external IT service providers and vendor deliverables.
• Excellent written and spoken English language skills.

Responsibilities

• Overseeing daily operational development activities and sprint cadences across functional workgroups (e.g., Sales, Logistics, Finance).
• Managing the operations for enhancement requests (ServiceNow) delivery from planning to release.
• Supporting the monthly planning sessions, sprint planning, sprint reviews, and release readiness checks.
• Serving as Wärtsilä's operational interface toward the external application development lead and offshore development team.
• Managing the development team capacity based on agreed allocations.
• Tracking the application development KPIs to continuously optimize throughput.

Skills

Service management

Agile delivery

Vendor management

English proficiency

Tools

ServiceNow

Job description

In this role, you will take ownership of the day‑to‑day operational cadence of Wärtsiläs ERP Application Development (Minor Enhancements). Following a major ERP transformation, our development machinery is accelerating, and we need a hands‑on ERP Service Manager to act as the key operational glue between internal business workgroups and our external development partner.

You will manage the daily operations of enhancement requests, keeping monthly planning cycles, 1‑month sprints, and SAP release dates strictly on track. Your primary focus will be supporting Wärtsilä's organization in operational delivery and ensuring our external offshore partner achieves high throughput and quality.

What can we offer to you

• Permanent and full‑time work contract as Academic Work consultant at Wärtsilä
• Salary: about 4,000–6,000 EUR/month based on your background and skillset. For highly experienced candidates, a higher salary level may also be negotiated.
• Impactful role: You will play a central part in running the critical ERP development engine of a global listed company.
• Flexibility: We offer a possibility to hybrid work. Preferred office is Helsinki, but offices also in Turku and Vaasa.
• International environment: Opportunity to work in a diverse, global team and continuously improve ways of working.

Responsibilities

You will ensure that the development engine runs like clockwork, driving operational accountability across functional teams and external vendor resources.

• Overseeing daily operational development activities and sprint cadences across functional workgroups (e.g., Sales, Logistics, Finance).
• Managing the operations for enhancement requests (ServiceNow) delivery from planning to release.
• Supporting the monthly planning sessions, sprint planning, sprint reviews, and release readiness checks.
• Serving as Wärtsilä's operational interface toward the external application development lead and offshore development team.
• Managing the development team capacity based on agreed allocations.
• Tracking the application development KPIs to continuously optimize throughput.

We are looking for

Mandatory requirements

• Strong track record in a Service Manager, Delivery Manager, or similar operational lead role within IT or ERP environments.
• Hands‑on experience with agile delivery methodologies, sprint management, and release cadences.
• Proven capability in managing external IT service providers and vendor deliverables.
• Excellent written and spoken English language skills.

Considered as an advantage

• Experience in working with Indian offshore development partners and managing cross‑cultural vendor environments.
• General understanding of SAP environments (e.g., S/4HANA, Fiori, BTP) and release management concepts.
• Finnish language skills.

Who succeeds in this role

You are an organized, resilient, and proactive coordinator who takes full ownership of outcomes. You possess the assertiveness to challenge vendors on deliverables while remaining a constructive, supportive partner to internal stakeholders.

Recruitment timeline

Interviews with Academic Work: Weeks 39-40- Interviews at Wärtsilä: Week 41- Final decisions: Weeks 41-42

Practicalities

Location and remote work policy: Primarily Helsinki (Salmisaari), but Vaasa or Turku are also possible. Hybrid model.

Background checks: The selected candidate will undergo a standard security clearance (turvallisuusselvitys) by Finnish Security Intelligence Service.

Company Overview

Wärtsilä is a global leader in innovative technologies and lifecycle solutions for the marine and energy markets. By emphasizing sustainable innovation, total efficiency, and data-driven solutions, Wärtsilä drives the transition towards a 100% renewable energy future and a decarbonized marine industry.